Onboard Laundry Leader — Luxury Hospitality

Pocruises; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Travel the world

Accommodations onboard

Meals onboard

Comprehensive medical care onboard

Career growth and advancement

Job summary

Holland America Line is seeking a Laundry Leadership role to oversee all onboard laundry operations, delivering exceptional service to guests and crew. This role combines operational expertise, people leadership, and a guest-focused approach to maintain top quality and efficiency across all laundry functions.

The ideal candidate will have extensive leadership in commercial laundry operations, with experience in cruise, luxury hotels, or high-volume hospitality and strong communication and

Qualifications

• Significant leadership experience in laundry operations.
• Experience managing teams in cruise ships or luxury hospitality.
• Strong guest service mindset with leadership skills.

Responsibilities

• Oversee day-to-day onboard laundry operations including linen processing and uniform management.
• Coach and develop a diverse, multicultural team.
• Deliver exceptional service for guest laundry, valet, and luxury textiles.
• Collaborate with department leaders to ensure seamless service delivery across the ship.
• Address guest laundry concerns promptly and professionally with resolution plans.
• Drive productivity, quality control, and efficiency in a high-volume production environment.

Skills

Leadership experience

Crew management

Guest service mindset

Tools

Laundry equipment

Job description

Holland America Line is seeking a Laundry Leadership role to oversee all onboard laundry operations, delivering exceptional service to guests and crew. This role combines operational expertise, people leadership, and a guest-focused approach to maintain top quality and efficiency across all laundry functions.

The ideal candidate will have extensive leadership in commercial laundry operations, with experience in cruise, luxury hotels, or high-volume hospitality and strong communication and