Haines Skagway Fast Ferry Guest Representative (CDL)

Alaska Mountain Guides; Skagway (AK); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee housing provided

Opportunity for overtime pay

Job summary

A local guide service in Skagway seeks a Seasonal Haines Dock Representative to provide excellent customer service and ensure the safe operation of ferry activities. Candidates should possess prior tourism experience and a clean driving record, and they must be willing to obtain necessary certifications. The role includes administrative tasks, managing crowds, and facilitating guest boarding. Shared housing is provided during the seasonal employment.

Qualifications

• Prior office and/or tourism experience preferred.
• Must have or obtain a basic first aid and CPR certification.
• Must be over 21 years of age by March 1, 2024.

Responsibilities

• Assist in daily operations of the Haines Skagway Fast Ferry.
• Collect tickets and waivers from guests.
• Manage crowds and ensure all guests board the fast ferry.

Skills

Office and tourism experience

Problem solving

Clean driving record

Ability to work in fast-paced env

Education

Basic first aid and CPR certification

Class B CDL with Passenger and Airbrake endorsements

Tools

Class B CDL

Job description

HAINES DOCK REPRESENTATIVE JOB DESCRIPTION

TIMEFRAME: Seasonal

JOB DESCRIPTION: The main responsibility of the Haines Skagway Fast Ferry Dock Representative team (also referred to as ‘Dock Rep’) is to carry out the company’s mission of providing clients with a safe, enjoyable, and educational wilderness experience. The Skagway dock reps facilitate the operation of all our day programs by collecting passengers, collecting tickets and waivers, and driving transfers. The dock representative is the first point of contact guests have with the company and are relied on to set a standard of professionalism and care. This is a high-paced, high-energy position crucial to daily Skagway and Haines-based operations.

REQUIREMENTS

• Prior office and/or tourism experience preferred
• Have a clean driving record and be able to be placed on our company auto insurance
• Must have or obtain a basic first aid and CPR certification
• Must be able to think nimbly and problem solve quickly and effectively

• Open to obtain a Class B CDL with Passenger and Airbrake endorsements.

CDL DRIVING

• Must obtain and maintain a valid Class B CDL with Passenger and Airbrakes endorsements. To be eligible to obtain a CDL, a candidate must have a clean driving record, be over 21 years of age by March 1, 2024, and have had a driver’s license for at least one year.

• Must be willing to contribute to bus driving duties for these and other tours
• Pass FMCSA required pre-employment drug tests & screening
• Be enrolled in an FMCSA required random drug testing program
• Have and maintain a valid Medical Examiner’s Card
• Completion of AMG Skagway driver training program

• Maintain an FMCSA approved logbook for driving hours
• Complete vehicle checklists as needed.
• Responsible for cleanliness and excellent maintenance of buses, tour equipment, and the locations that the tours visit.
• Complete appropriate driver checklists & paperwork at the end of each shift

JOB DUTIES

Reports to Haines Skagway Fast Ferry Manager

• Assisting the Haines Skagway Fast Ferry Manager in running daily operations which includes but is not limited to:
• Responding to emails, phone calls, and voicemails.
• Arrive to the dock prior to the ferry's arrival to inspect facilities and check in outbound guests.
• Keep track of daily manifests with accurate counts and at the end of the day scan them, upload to SharePoint, and file away.
• Update season and daily prelims using Zoho, FareHarbor, and partner spreadsheets.
• Contact partners for update prelims
• Manage crowds and ensure all guests board the fast ferry.
• Appropriately fill out ship settlement forms.
• Provide general administrative/marketing support.

• Administrative and management support
• Invoice management and complete settlement sheets
• Support projects and additional responsibilities as needed.

WORKLOAD

June, July, and August are busy and the Haines Skagway Fast Ferry Dock Representative can expect 40+ hours per week. Alaska’s overtime laws can result in a higher paycheck size.

LIVING SPACE AND RENT STRUCTURE

Employee housing is located in downtown Skagway; the grocery store and other attractions are within walking distance. Accommodations consist of shared rooms (typically 2-4 beds per room), with the largest room being a 6-occupant bunkroom. Each house has shared bathrooms, a kitchen area, and living room. Residents are expected to maintain a clean living area. Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yard and mountain views, providing a fantastic base for our team.

Additional Notes

• Rent deductions are made twice a month with 50% of the month’s rent deducted from the 1st and 2nd paycheck.
• Rent is prorated for the first month; rent for the last pay period will be deducted in full even if you vacate housing early.
• Employees must vacate housing within 48 hours of their final shift unless other arrangements have been approved by management.
• Failure to abide by rules outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing.
• No cats or dogs allowed; first-season employees may not bring pets. Other pets require management approval and may be rescinded if problems arise.