Hacienda Quick Lane Advisor

Hacienda Ford; Edinburg (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Life Insurance

Paid Vacation

Sick Leave

Paid Holidays

Employee Discounts

Job summary

Hacienda Ford is seeking a Service Advisor in Iowa to greet guests and schedule service, acting as the liaison between customers and technicians to ensure a superb service experience. You will discuss maintenance, provide cost/time estimates, and maintain CSI by guiding customers from intake to vehicle delivery.

The role requires professional appearance, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities

Responsibilities

• Schedule service for customers, either in person or over the phone, to ensure prompt and accurate diagnosis of any problems with their vehicle.
• Discuss schedule maintenance with cost and time estimates.
• Greeting clients
• Effective walk around of the customer's vehicle.
• Ensure that required documentation is complete and complies with regulations and standards.
• Product knowledge and safety.
• Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
• Update clients with the status of the vehicles accordingly.
• Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
• Maintain an excellent Customer Satisfaction Index (CSI).
• Perform other duties as assigned by the Quick Lane manager.

Skills

Professional appearance

Excellent communication

Goal oriented

Thrives in fast-paced environment

Job description

Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and technicians. This position is about providing our customers with a great service experience and understanding their needs.

Duties and Responsibilities

• Schedule service for customers, either in person or over the phone, to ensure prompt and accurate diagnosis of any problems with their vehicle.
• Discuss schedule maintenance with cost and time estimates.
• Greeting clients
• Effective walk around of the customer's vehicle.
• Ensure that required documentation is complete and complies with regulations and standards.
• Product knowledge and safety.
• Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
• Update clients with the status of the vehicles accordingly.
• Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
• Maintain an excellent Customer Satisfaction Index (CSI).
• Perform other duties as assigned by the Quick Lane manager.

Qualifications and Skills

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities

Benefits

1. Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
5. Sick leave 3 paid days per service year – 100% employer paid.
6. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
7. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

By submitting your application, you agree to the following:

• You are at least 21 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• Your application will not be considered if you do not meet all these requirements.

Thank you for your interest in this position.