Hacienda Quick Lane Advisor

Hacienda Ford; Edinburg (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance: %

401(K) Plan

Life Insurance

Paid Vacation

Sick leave

Paid Holidays

Employee discounts

Job summary

Hacienda Ford is seeking a welcoming Service Advisor at its Quick Lane to greet customers, schedule service, and act as the liaison between customers and technicians. You will ensure accurate diagnostics, provide cost and time estimates, and maintain outstanding CSI through proactive communication and service excellence.

Responsibilities include handling walk-arounds, updating clients on status, and ensuring all paperwork meets regulatory standards while fostering brand loyalty.

Qualifications

• Professional appearance.
• Excellent communication capability.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.

Responsibilities

• Schedule service for customers in person or over the phone to ensure prompt diagnosis.
• Discuss maintenance with cost and time estimates.
• Greet clients and perform a thorough vehicle walk-around.
• Ensure all documentation is complete and compliant with regulations.
• Communicate with technicians, team leader, and parts associates for timely work completion.
• Update clients on vehicle status and progress.
• Provide an exceptional customer experience to drive brand loyalty.
• Maintain an excellent Customer Satisfaction Index (CSI).

Skills

Professional appearance

Excellent communication

Goal setting

Multi-tasking

Job description

Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and technicians. This position is about providing our customers with a great service experience and understanding their needs.

Duties and Responsibilities:

• Schedule service for customers, either in person or over the phone, to ensure prompt and accurate diagnosis of any problems with their vehicle.
• Discuss schedule maintenance with cost and time estimates.
• Greeting clients
• Effective walk around of the customer's vehicle.
• Ensure that required documentation is complete and complies with regulations and standards.
• Product knowledge and safety.
• Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
• Update clients with the status of the vehicles accordingly.
• Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
• Maintain an excellent Customer Satisfaction Index (CSI).
• Perform other duties as assigned by the Quick Lane manager.

Qualifications and Skills:

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities

Benefits:

1. Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
5. Sick leave 3 paid days per service year – 100% employer paid.
6. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
7. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

By submitting your application, you agree to the following:

• You are at least 21 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• Your application will not be considered if you do not meet all these requirements.

Thank you for your interest in this position.