Hacienda Ford - Customer Care Center Representative

Hacienda Ford; Edinburg (TX); On-site; USD 28,000 - 42,000; Part time

Job summary

Join a dynamic team at an established dealership where your communication skills and drive will shine! This part-time role is perfect for motivated individuals who thrive in a fast-paced environment. You'll be responsible for managing customer inquiries, making outbound calls, and ensuring every opportunity is maximized. With a focus on performance and teamwork, you will enjoy a supportive atmosphere that encourages growth and success. Plus, you'll benefit from comprehensive employer-paid medical, dental, and vision insurance, a 401(k) plan with matching contributions, and generous paid time off. If you're ready to make an impact, this is the perfect opportunity for you!

Benefits

100% employer-paid medical, dental, and vision insurance

401(k) Plan with company match

100% employer-paid life insurance

1 week of paid vacation

3 paid sick days per year

8 paid holidays per year

Employee discounts on vehicles and services

5-day workweek for sales and admin positions

Performance evaluations

Flexible plan options for insurance

Qualifications

• High school diploma required; Spanish proficiency is a must.
• Excellent communication skills and attention to detail are essential.

Responsibilities

• Handle inquiries and make 50+ outbound calls daily.
• Gather information and track prospective clients effectively.
• Meet and exceed daily, weekly, and monthly goals.

Skills

Excellent written and verbal communication skills

Attention to detail

Ability to handle customer inquiries

Goal-oriented

Team player

Spanish language proficiency

Education

High school diploma or equivalent

Job description

Description

We are looking for highly motivated individuals who enjoy working in a fast-paced environment. Ideal candidates are goal-oriented and driven to consistently meet and exceed expectations. They must also possess excellent written and verbal skills.

Responsibilities

• Handle incoming internet and phone inquiries and outbound phone calls and campaigns.
• Ensure all inquiries are followed up on time to maximize every opportunity effectively.
• Gather accurate information and manage and track all prospective clients.
• Attention to detail and ability to properly handle customer questions and requests.
• Properly handle inbound calls.
• Make 50+ quality outbound calls per day.
• Send 50+ emails daily.
• Able to set several appointments daily.
• Meet and exceed daily, weekly, and monthly goals and objectives.
• Desire and ability to work in a performance and process-driven environment.

Position Hours

Part-time position

1 pm - 6 pm

Job Requirements

• High school diploma or equivalent.
• Valid Driver’s License.
• Ability to read and comprehend instructions and information.
• Excellent oral and written communication skills.
• Must be a team player, willing to learn, and able to be coached towards success.
• Previous dealership experience is preferred but not necessary.
• Spanish required.

Benefits

• Medical, Dental, & Vision Insurance: 100% employer-paid medical, dental, and vision insurance with various plan options to fit your needs.
• 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
• Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
• Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
• Sick leave three paid days per service year – 100% employer paid.
• Paid Holidays: 8 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.
• Other Perks include a 5-day workweek for sales, parts, and administration positions, 90-day and annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Additional Requirements

• You are at least 18 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• Your application will not be considered if you do not meet all these requirements.

Thank you for your interest in this position.