H6320 ENTERTAINMENT COORDINATOR

Inn of the Mountain Gods Resort & Casino; Mescalero (NM); On-site; USD 42,000 - 55,000; Full time

Job summary

Inn of the Mountain Gods Resort & Casino is seeking an Entertainment Coordinator to assist the Promotions & Entertainment Manager with the seamless execution of concerts and special events. You will coordinate setups, coordinate merchandise, and ensure all timelines are met for optimal guest experiences.

The role requires strong guest service, bilingual English/Spanish skills, and the ability to manage multiple tasks with precision on a fast-paced casino floor.

Qualifications

• Requires high school diploma or GED.
• One year of related experience in entertainment buying/production or promotions.
• Preferably fluent in both Spanish and English.
• Must be able to obtain and maintain a gaming license.
• Must have a valid Driver's License.
• Proficient with Microsoft Office.
• Knowledge in Ticket-Socket and Ticketmaster.
• Knowledge in Agilysys.

Responsibilities

• Assist the Promotions & Entertainment Manager with the execution and coordination of Entertainment and Special Events.
• Ensure day-to-day success of entertainment concerts and special events, including details and on-time preparations.
• Move between departments and venues to communicate needs and setups.
• Maintain confidentiality and adhere to policies; report any illegal or suspicious activity.
• Coordinate merchandise, decorations, contracts and payments for entertainers.
• Provide excellent guest service and effective announcements during events.

Skills

Bilingual English/Spanish

Guest service

Communication

Education

High school diploma or GED

Tools

Ticket-Socket

Ticketmaster

Agilysys

Microsoft Office

Job description

Position Title: Entertainment Coordinator

Reports To: Promotions & Entertainment Manager

Supervises: N/A

Summary of Position:

Assists the Promotions & Entertainment Manager with the execution and coordination of Entertainment and Special Events. Responsible for the day-to-day success of entertainment concerts and special events. Ensures all details and preparations are complete, accurate, and on time. Other duties as assigned.

Essential Duties and Responsibilities:

• Understands the Apache Spirit Club levels and benefits program.
• Knows the monthly promotions calendar and information in monthly mailers.
• Provides excellent guest service and communication.
• Comfortable making announcements and using a microphone.
• Adheres to all regulatory, departmental, and casino policies.
• Stays current on special events, promotions, food specials, and entertainment.
• Reports illegal or suspicious activity.
• Maintains confidentiality of sensitive material.
• Able to move quickly on the event venue floor and handle customer demands calmly.
• Handles multiple functions simultaneously, being well-organized and detail oriented.
• Meets department standards, attendance, and appearance guidelines.
• Available to work nights, holidays, and weekends. Works any day, any shift, and long hours as required.
• Flexible to accommodate last-minute changes.
• Performs other duties as assigned and needed for the success of the organization.

Entertainment and Special Events:

• Works with Purchasing to acquire merchandise for events.
• Ensures merchandise and decorations are controlled, secure, and delivered on time.
• Inform departments of needed setups.
• Purchases green room needs and artist requirements.
• Follows up on signage and collateral requests.
• Manages the status of contracts and payments for entertainers.

Hospitality Standards:

• Promotes continuous success and progress.
• Speaks positively about guests, team members, and the business.
• Adheres to appearance standards.
• Available, approachable, and open to feedback.
• Plans ahead and anticipate guest needs.

Supervisory Responsibilities:

No direct supervisory responsibilities but ensure team members from other departments are set up for successful execution.

Education and/or Experience Requirement:

• High school diploma or GED required.
• One year of job-related experience in a entertainment buying/ entertainment production. or Promotions department may be substituted.
• Preferably fluent in both Spanish and English.
• Must be able to obtain and maintain a gaming license.
• Must have valid Drivers Lincese.
• Proficient with Microsoft Office.
• Knowledge in Ticket-Socket and Ticketmaster.
• Must have knowledge in Agilysys.

Physical Demands:

• Frequently required to walk and sit.
• Required to stoop, kneel, crouch, crawl, talk and hear.
• Required to be able to lift and/or move up to 50 pounds.
• The noise level is loud.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.