H&M Sales Advisor- Tanger Outlets

H&M; Town of Riverhead (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

H&M is seeking a Sales Advisor in the Town of Riverhead, New York. In this role, you will be responsible for delivering exceptional customer service, promoting and selling products, and maintaining a tidy store environment. The ideal candidate is passionate about fashion, has experience in retail or customer service, and thrives in a collaborative dynamic setting. Join H&M to help create a positive shopping experience and contribute to our brand's success.

Qualifications

• Passionate about fashion and the products in-store.
• Motivated to deliver a great customer experience.
• Experience in a collaborative and dynamic retail environment.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Engage customers and promote products effectively.
• Maintain a clean and tidy sales floor and back of house.

Skills

Customer service

Sales experience

Fashion knowledge

Collaboration

Job description

Overview

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products and provide customers with support and guidance. You will use fashion and product knowledge to provide all relevant information for the best experience, work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with the store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories, and products across all store areas
• Promote and sell products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support commercial or operational actions to reach sales targets with the store management team
• Complete full garment cycle from unpacking and refill to steaming and garment care
• Operate fitting room and checkout areas according to best practices
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain in-store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Assist with opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role

Qualifications

• As a Sales Advisor, be passionate about fashion and what we create in-store
• Motivated by delivering a great customer experience
• Be communicative, creative, curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment applicable to the role
• Experience in customer service in fashion, retail, or other service-related industries

Note

For reference, compensation, benefits, and company information are included in the original posting but not reproduced here. This description focuses on the role responsibilities and required qualifications.