H&M Sales Advisor - Oxford Valley Mall

H&M; Langhorne (Bucks County); On-site; USD 14,206 - 20,233; Part time

Benefits offered by this job

Employee discount at H&M and other brands

Health insurance

Paid leave

Community day

Job summary

A fashion retail company seeking a Sales Advisor to provide exceptional customer service, engage with customers about fashion trends, and promote products. Responsibilities include managing the garment cycle and maintaining store presentation. Ideal candidates are passionate about fashion and collaborative, with prior sales or customer service experience. The role offers an hourly pay rate of $12.50, and benefits like health insurance and employee discounts.

Qualifications

• Passionate about fashion and everything in-store.
• Motivated by providing customers a great experience.
• Experience in customer service in fashion or retail.

Responsibilities

• Provide excellent customer service and support.
• Complete garment cycle and ensure good garment care.
• Support with opening and closing of the store.

Skills

Customer service

Sales experience

Fashion knowledge

Collaboration

Communication

Job description

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Day in the Life

• Provide excellent customer service: welcoming and guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Responsibilities

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

• Passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment that can be applied to the role
• Experience working with customer service in fashion, retail or other service-related industries

Benefits & Inclusion

• We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability
• Inclusive company encouraging authenticity
• Access to global talent community, career growth opportunities
• Comprehensive benefits: health insurance, wellness & family support programs, company match retirement plan, paid leave, community day
• Employee discount at H&M, Other Stories, and COS

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $12.50 per hour

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.