H&M Sales Advisor - Maine Mall

H&M; South Portland (ME); In loco; USD 19.286 - 24.796; Tempo pieno

Descrizione del lavoro

H&M in South Portland, ME is seeking a Sales Advisor who will deliver excellent customer service, welcome shoppers, and guide them through the omni experience when available. You will promote products, share fashion knowledge, and contribute to garment care and presentation while maintaining a clean, inviting selling floor.

You will engage customers on trends, operate the fitting rooms and checkout, and collaborate with store teammates to reach sales targets.

Competenze

• Passionate about fashion and delivering great customer experiences.
• Experience in sales or customer service, especially in fashion or retail.
• Strong communication, creativity, curiosity, flexibility, decisiveness and teamwork.

Mansioni

• Provide excellent customer service and guide customers in-store.
• Promote and sell products and the Customer Loyalty App; highlight sustainability initiatives.
• Operate fitting rooms and checkout areas per best practices and processes.
• Maintain a clean, attractive sales floor and back of house; support stock replenishment.

Conoscenze

Fashion enthusiasm

Customer service

Communication

Team collaboration

Sales experience

Descrizione del lavoro

Overview

As a Sales Advisor, you will provide excellent customer service, welcome and guide customers in-store, actively sell our products, and provide guidance. You will use fashion and product knowledge to share relevant information for the best customer experience. You will contribute to garment care and presentation, and help maintain a clean sales floor and back of house, collaborating with your store team to deliver an outstanding customer experience.

Responsibilities

• Provide excellent customer service, welcome and guide customers through the store and omni experience where available, supporting direct customer service.
• Engage with customers to discuss fashion trends, stories and products across all store areas; promote and sell products.
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with the store management team.
• Complete full garment cycle from unpacking and refill to steaming and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms); maintain attractive merchandise displays following visual and commercial guidelines.
• Maintain stock levels with replenishment routines on the sales floor.
• Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities.

Qualifications

• As a Sales Advisor, you will be passionate about fashion and what we create in-store.
• Motivated by delivering a great customer experience.
• Strong communication, creativity, curiosity, flexibility, decisiveness, and action-orientation; enjoy collaborative, dynamic environments.
• Experience in sales or customer service in fashion, retail, or related service industries.

Why You\'ll Love Working at H&M

• We value diverse backgrounds and an inclusive workplace.
• We are a values-driven organization guided by our core values with a long history of success.
• Access to Colleague Resource Groups for community and networking among colleagues.
• Inclusive culture where you can express your personal style; employee discount across H&M Group brands.
• Opportunity to grow in a global talent community with comprehensive benefits including health, wellness, retirement matching, paid leave, and paid time off, including a community day to serve the local community.

Additional Information

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associates Pay Rate $16.25 per hour
• This job posting describes the most critical responsibilities and requirements and may not be all-inclusive. Additional duties may be assigned at the company\'s discretion.

Note: This description removes non-job-related content and discusses the responsibilities, qualifications, and benefits relevant to the role. If you have any questions, please refer to the official application process for more information.