H&M Sales Advisor- Tanger Outlet

H&M; Foley (AL); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Staff discount

HIP incentive program

Job summary

H&M Foley is seeking a friendly Sales Advisor to welcome customers, guide them through the store, and actively help with product selection and fashion advice.

You will promote the Hello Member loyalty app, maintain garment care and presentation, and support checkout and stock responsibilities to ensure an excellent customer experience.

Join a collaborative team in a fast-paced retail setting, stay updated on fashion trends, and contribute to meeting store targets and standards.

Qualifications

• Passion for fashion and helping customers.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Welcome and guide customers through the store.
• Promote and sell products to customers.
• Maintain garment care and presentation on the sales floor.

Skills

Customer service

Sales experience

Fashion knowledge

Team player

Communication

Job description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Ability to effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with store management team.

Fashion & Trend Awareness

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product and fashion knowledge to share relevant information to customers.

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give and receive feedback with your colleagues to learn, develop & support each other.
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development.

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice & processes.
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on sales floor.
• Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).
• Support with opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities.

Qualifications

• As a Sales Advisor, you’ll be passionate about fashion and everything we create in‑store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action‑oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service‑related industries.

Job Status

Hourly, Non‑Exempt

EEOC Code

SLS

Compensation

Sales Associates Pay Rate $12.50 per hour

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.

EEO Statement

We thrive on diversity and are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.