H&M Sales Advisor - Mall in Columbia, MD

H&M; Columbia (MD); On-site; USD 18,752 - 26,708; Part time

Benefits offered by this job

Employee discount on H&M Group brands

Health insurance and wellness programs

Community day and paid time off

Job summary

A leading retail company is seeking a Sales Advisor in Columbia, MD. The role involves delivering excellent customer service, engaging with customers, and maintaining store presentation. The ideal candidate should be passionate about fashion and possess customer service experience. This position offers a competitive hourly wage of $16.50.

Qualifications

• Motivated by giving customers a great experience.
• Enjoy working in a collaborative and dynamic environment.
• Experience in a retail or service-related field.

Responsibilities

• Provide excellent customer service and support.
• Engage with customers to promote products.
• Maintain a clean and tidy sales environment.

Skills

Passionate about fashion

Customer service experience

Communication skills

Sales experience

Job description

H&M Sales Advisor - Mall in Columbia, MD

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for in‑store OMNI Services and in‑store tech services/tools
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role

General Information

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use product & fashion knowledge to share relevant information with customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in relevant onboarding, introduction processes, trainings and courses for your role and future development

Qualifications

• Passionate about fashion and everything we create in‑store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented
• Enjoy working in a collaborative and dynamic environment
• Sales experience working in a dynamic and collaborative environment that can be applied to this role
• Experience with customer service in fashion, retail or other service‑related industries

Benefits

• Inclusive company with diverse backgrounds valued
• Values‑driven organization guided by our 7 unique values
• Access to Colleague Resource Groups for community and networking
• Employee discount at H&M, Other Stories and COS
• Employees receive a staff discount card for all H&M Group brands in stores and online
• Inclusion in H&M Incentive Program (HIP)
• Comprehensive benefits: health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, community day

Job Status

Hourly, Non‑Exempt

EEOC Statement

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com.

Compensation

Sales Associates Pay Rate $16.50 per hour

EEO Code

SLS