H&M Sales Advisor - Pioneer Place

H&M; Portland (OR); On-site; USD 18,752 - 26,708; Part time

Benefits offered by this job

Employee discount

Health insurance

Career growth opportunities

Colleague Resource Groups

Job summary

H&M in Portland, OR is seeking a Sales Advisor who delivers outstanding customer service and guides shoppers through the store to explore products and OMNI experiences where available.

You will stay current on fashion trends, support store operations, help maintain attractive displays, and promote the Hello Member loyalty app while contributing to a clean, welcoming shopping environment for every customer.

Qualifications

• Must be passionate about fashion and in-store experiences.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, flexible, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience in fashion, retail or service industries.

Responsibilities

• Provide excellent customer service and guide customers through the store, supporting them with direct service.
• Engage with customers to discuss fashion trends and products and promote the Hello Member loyalty app.
• Promote and sell products to customers and contribute to achieving sales targets with store leadership.
• Support garment care, presentation, and stock replenishment to maintain an attractive, organized sales floor.
• Assist with opening/closing duties and adhere to store procedures and safety requirements.

Job description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

• Must be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience working in a dynamic and collaborative environment that can be applied to this role.
• Experience working with customer service in fashion, retail or other service‑related industries.

Benefits

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values‑driven organisation guided by our unique values.
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Inclusive culture encouraging authenticity at work.
• Career growth opportunities within a global talent community.
• Comprehensive benefits: health insurance, wellness & family support programs, company match retirement plan, paid leave programs, paid time off, and community day.
• Employee discount at H&M, Other Stories, COS, and additional brands.

Inclusion & Diversity

H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces. All diversity dimensions are considered in our recruitment process. We encourage a fair and equal hiring process and request that cover letters are not attached to avoid unintentional bias.

Job Status

Hourly, Non‑Exempt

EEOC Code

SLS

Compensation

Sales Associates Pay Rate $16.50 per hour**

*This posting highlights the most critical responsibilities and requirements and is not all inclusive. Additional duties may be assigned at the company's discretion.

**The range is assessed as accurate at the time of posting. It may be modified based on candidate qualifications.

Accommodations

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance, contact https://hm.ethicspoint.com and use Ask a Question.