HM Sales Advisor Ashville Mall

H&M; Asheville (NC); On-site; USD 15,153 - 20,664; Part time

Benefits offered by this job

Health insurance

Retirement plan (company match)

Paid time off

Community day

Employee discount

Wellness program

Job summary

H&M in Asheville is seeking a Sales Advisor to deliver exceptional customer service, guide customers through the store, and actively sell our products using fashion knowledge. You will work with the team to maintain presentation, stock and tidy sales floors, while supporting loyalty programs and sustainability initiatives.

The role emphasizes staying current with fashion trends, collaborating with colleagues, and contributing to meeting sales targets in a fast-paced retail environment.

Qualifications

• Experience in delivering excellent customer service in a retail setting.
• Ability to communicate clearly and engage customers effectively.
• Knowledge of fashion trends and product storytelling.
• Proven ability to promote products and meet sales targets.
• Comfort with in-store technology and omni-channel services.

Responsibilities

• Provide excellent customer service and guide customers through the store experience.
• Engage customers to discuss fashion trends and promote products.
• Support loyalty programs and sustainability initiatives in-store.
• Maintain garment care, presentation and clean back-of-house areas.
• Assist with opening/closing procedures and stock replenishment.

Skills

Sales experience

Customer service

Fashion knowledge

Communication

Team collaboration

Proactive selling

Tools

POS system

Job description

Job Description

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*.

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Ability to effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with store management team.

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers.

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development.

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice & processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on sales floor.
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).
• Support with opening and closing of the store.
• Following all H&S guidelines and legal requirements applicable to role and responsibilities.

Qualifications

• As a Sales Advisor, you'll be passionate about fashion and everything we create in store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service-related industries.

Benefits

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you're encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• You will be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

Additional Information

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $13.00 per hour

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com.