H&M Sales Advisor- Seasonal

H&M; Pittsburgh (Allegheny County); On-site; USD 14,774 - 21,042; Part time

Benefits offered by this job

Health insurance

Company-match retirement plan

Employee discount on H&M brands

Paid leave and community service day

Job summary

A leading fashion retailer in Pittsburgh is seeking a Sales Advisor to provide exceptional customer service and actively sell products. The role involves guiding customers, maintaining merchandise displays, and supporting in-store initiatives. Ideal candidates will be passionate about fashion and have experience in customer service or retail. Competitive hourly compensation of $13.00 is offered, along with comprehensive benefits.

Qualifications

• Motivated by giving customers a great experience.
• Enjoy working in a collaborative and dynamic environment.
• Experience in customer service in fashion or retail.

Responsibilities

• Provide excellent customer service and engage with customers.
• Guide customers through fashion trends and products.
• Promote and sell products, including the Customer Loyalty App.

Skills

Passion for fashion

Sales experience

Customer service skills

Communication

Collaboration

Job description

About the Role

As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store and actively selling our products. You will use your fashion and product knowledge to deliver a great customer experience and support garment refill, care, presentation, and overall floor cleanliness.

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
• Engage in conversations with customers to offer a high level of service.
• Guide customers through fashion trends, stories & products in all areas of the store.
• Promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Keep up‑to‑date with fashion trends, brands and competitors.
• Share service, fashion, and operations knowledge with colleagues.
• Follow all procedures, routines, and legal requirements.
• Give & receive feedback with colleagues to learn, develop & support each other.
• Participate in onboarding, training and courses relevant to your role.
• Unpack, refill, steam and ensure good garment care.
• Operate fitting room & checkout areas according to best practice.
• Contribute to a clean & tidy sales floor and back‑of‑house.
• Maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Follow best practice for any in‑store OMNI services & technology.
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to your role and responsibilities.

Qualifications

• Passionate about fashion and the products we create in‑store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive & action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience in a dynamic, collaborative setting that you can apply to your role.
• Experience in customer service in fashion, retail or other service‑related industries.

Benefits

• Inclusive and diverse workplace with access to employee resource groups.
• Global talent community with no limits on career growth and aspirations.
• Comprehensive benefits: health insurance, wellness and family support programs, company‑match retirement plan, paid leave and community service day.
• Employee discount at H&M, Other Stories, COS and other H&M Group brands.

Additional Information

• Job Status: Hourly, Non‑Exempt
• EEOC Code: SLS
• Compensation: $13.00 per hour (Sales Associates Pay Rate)
• This posting highlights the most critical responsibilities and requirements; additional duties may be assigned at the company's discretion.
• H&M may pay more or less than the posted range depending on qualifications; the range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.