H&M Sales Advisor

H&M; Auburn Hills (MI); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Staff discount

Health insurance

Retirement plan

Paid time off

Job summary

H&M is seeking a Sales Advisor to deliver outstanding customer service while guiding shoppers through the store and actively selling products. You will rely on fashion knowledge to inform customers, promote loyalty programs, and maintain a clean, well-presented sales floor.

This role emphasizes teamwork, adaptability, and a passion for fashion, with duties including garment presentation, stock replenishment, and participation in on-the-floor initiatives to enhance the customer experience.

Qualifications

• Experience delivering excellent customer service in retail or service settings.
• Ability to converse with customers about fashion trends and products.
• Motivated to meet and exceed sales targets in a fast-paced environment.

Responsibilities

• Provide warm, in-store customer service and guide customers through shopping experiences.
• Promote products, loyalty programs, and sustainability initiatives to increase sales.
• Maintain store presentation, cleanliness, and stock levels per visuals guidelines.
• Assist with opening/closing duties and operate checkout and fitting room areas.

Skills

Customer service

Fashion knowledge

Sales orientation

Team collaboration

Communication

Job description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• Provide excellent customer service: welcoming and guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Ability to effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with store management team.

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Use your product & fashion knowledge to share relevant information with customers.

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give and receive feedback with your colleagues to learn, develop and support each other.
• Participate in relevant available onboarding, introduction processes & training and courses relevant for your role & future development.

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice & processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on sales floor.
• Uphold best practice for any in-store OMNI Services & in-store tech services/tools.
• Support with opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

Qualifications

• Passionate about fashion and everything created in-store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience working in a dynamic and collaborative environment that can be applied to the role.
• Experience working with customer service in fashion, retail or other service‑related industries.

Why You'll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability.
• We are guided by our seven unique values that have been part of our success for over 75 years.
• You have access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company encouraging you to be yourself at work.
• You will have access to a global talent community where career growth has no limits.
• We support your overall wellbeing and offer comprehensive benefits, including health insurance, wellness and family support programs, a company-matched retirement plan, paid leave & paid time off.
• Express your personal style with our employee discount at H&M, Other Stories and COS.

Additional Information

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associates Pay Rate $15.25 per hour
• Benefits: Staff discount card usable at all H&M Group brands in stores and online. Inclusive of H&M Incentive Program (HIP).
• Global benefits: Local markets offer competitive perks and benefits varying by employment type and country.

Inclusion & Diversity

H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces. Our teams reflect a variety of perspectives that strengthen problem solving and customer relations. All diversity dimensions are considered during the recruitment process.

Company Description

H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business model delivers fashion, quality and value in a sustainable manner.