Gym Operations Leader – Growth, Training & KPI Impact

Crunch Fitness; Massachusetts; Sur place; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Competitive salary

Employee discounts

Paid time off

Profit sharing

Training and development

Résumé du poste

Fit Fusion is seeking a General Manager to oversee gym operations, deliver an exceptional member experience, and drive financial success in a supportive, non-judgemental environment. You will lead a team at the gym level, focusing on operations, sales, and staff development, while managing payroll and scheduling and ensuring brand standards are met.

Collaborating with senior leadership, you will monitor KPIs, energize daily goals, and maintain a clean facility consistent with Crunch brand

Qualifications

• Minimum 2 years of fitness facility management experience.
• Experience supervising a team.
• Experience with business operations such as finance, administration, and labor management.
• CPR/AED certification.
• Ability to take assertive action to accomplish objectives, innovate and solve problems.
• Knowledge of key metrics and drivers to grow the gym level business.
• Proficient with Microsoft Suite or similar software.

Responsabilités

• Build strong teams by networking, sourcing, interviewing, and hiring managers and team members.
• Direct management of team, including setting weekly management schedules and assigning areas of responsibility to team members.
• Oversee and maintain training standards and coach and develop team members to drive sales performance.
• Consistent development and coaching of team members, including training in employment policies and practices.
• Conduct team meetings and set team goals.
• Expand and develop the business with a focus on sales and operations while energizing the team around daily, weekly, and monthly objectives.
• Ensure timely resolution to all member inquiries and issues.
• Monitor team performance to meet or exceed expected KPI standards.
• Maintain clean facility in accordance with Crunch brand standards.
• Manager employee payroll and scheduling ensuring the gym is adequately staffed at all times.
• Command of all offerings, amenities, and equipment utilization.
• Ensure and monitor compliance and accuracy with all policies, procedures, and standards.
• Monitor inventory in the gym and oversee the retail sales process.

Connaissances

Team leadership

Problem solving

Communication

Decision making

Customer focus

Formation

CPR/AED certification

Outils

Microsoft Suite

Description du poste

Fit Fusion is seeking a General Manager to oversee gym operations, deliver an exceptional member experience, and drive financial success in a supportive, non-judgemental environment. You will lead a team at the gym level, focusing on operations, sales, and staff development, while managing payroll and scheduling and ensuring brand standards are met.

Collaborating with senior leadership, you will monitor KPIs, energize daily goals, and maintain a clean facility consistent with Crunch brand