Gym Member Experience Lead

Planet Fitness - United FP Management, LLC; Medford (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A local fitness franchise in Medford, MA is seeking an Assistant Manager to help oversee gym operations and ensure a top-tier member experience. The role involves recruiting and training staff, managing member services, and maintaining facility standards. Ideal candidates possess strong customer service and supervisory skills, with CPR certification and a high school diploma required. Join a vibrant team committed to providing a welcoming atmosphere for all gym members and guests.

Qualifications

• Must possess superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Current CPR Certification required.
• Must be 18 years of age or older.

Responsibilities

• Assist in recruiting, hiring, and training staff.
• Ensure a welcoming atmosphere for all members.
• Provide backup support to Club Manager.
• Oversee cleanliness and maintenance of the facility.
• Assist in tracking statistics and reports.

Skills

Customer service skills

Supervisory skills

Diplomacy and listening skills

Basic computer proficiency

Enthusiastic and energetic

Education

High school diploma/GED equivalent

Job description

A local fitness franchise in Medford, MA is seeking an Assistant Manager to help oversee gym operations and ensure a top-tier member experience. The role involves recruiting and training staff, managing member services, and maintaining facility standards. Ideal candidates possess strong customer service and supervisory skills, with CPR certification and a high school diploma required. Join a vibrant team committed to providing a welcoming atmosphere for all gym members and guests.