Assistant Manager — Lead Team & Member Experience

Planet Fitness; Erie (Erie County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Tuition Reimbursement

Free Black Card Membership

Vacation/Sick Time/Holiday Pay

Job summary

A leading fitness center chain is seeking an Assistant Manager to oversee club operations and ensure a welcoming, judgement-free environment. You will assist in onboarding and training team members, lead tasks to meet club priorities, and support management in providing exceptional member experiences. Ideal candidates should have prior customer service and leadership experience, be CPR certified, and possess strong communication skills. This full-time role offers various benefits, including medical and dental insurance, 401(k), and a free gym membership.

Qualifications

• Preferred 9-12 months of experience in a customer service environment.
• Preferred 9-12 months of experience supervising and leading a team.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified.
• Basic computer proficiency required.

Responsibilities

• Assist in the oversight of club operations.
• Lead team members to complete tasks safely and efficiently.
• Provide backup staffing support as needed.
• Perform membership functions and resolve member concerns.

Skills

Customer service

Leadership

Communication

Punctuality

Conflict management

Tools

Basic computer proficiency

Job description

A leading fitness center chain is seeking an Assistant Manager to oversee club operations and ensure a welcoming, judgement-free environment. You will assist in onboarding and training team members, lead tasks to meet club priorities, and support management in providing exceptional member experiences. Ideal candidates should have prior customer service and leadership experience, be CPR certified, and possess strong communication skills. This full-time role offers various benefits, including medical and dental insurance, 401(k), and a free gym membership.