Gym Front Desk Supervisor: Lead Service & Membership Growth

New York Sports Club; Hoboken (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

New York Sports Club in Hoboken, NJ is seeking a Front Desk Supervisor to create a welcoming, safe environment for members during opening and closing hours. You will coach Service & Sales Representatives, focus on cancel saves, and support AR collections while upholding club standards and policies.

You will manage onboarding, help with schedule adherence, and ensure a consistently high level of member service, billing accuracy, and cleanliness at the Welcome Desk.

Qualifications

• 2–3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in fitness, hospitality, or retail.
• AED/CPR certified for both child and adult.
• Ability to learn and maximize POS/timekeeping/membership systems.
• Strong communication and interpersonal skills.

Responsibilities

• Promote and protect the customer experience by developing SSRs to be solution-oriented.
• Engage with members and guests to drive referrals and retention.
• Respond quickly to member feedback and elevate issues to management.
• Lead SSR performance with real-time feedback and development.
• Support onboarding of new SSRs and create a learning environment.
• Assist with billing calls and enroll new members; ensure smooth operations.
• Maintain a clean Welcome Desk and a friendly customer experience.
• Communicate promotions clearly and coordinate with club staff.

Skills

Customer service

Communication

Leadership

Tools

POS system

Timekeeping system

Job description

New York Sports Club in Hoboken, NJ is seeking a Front Desk Supervisor to create a welcoming, safe environment for members during opening and closing hours. You will coach Service & Sales Representatives, focus on cancel saves, and support AR collections while upholding club standards and policies.

You will manage onboarding, help with schedule adherence, and ensure a consistently high level of member service, billing accuracy, and cleanliness at the Welcome Desk.