Gym Front Desk Associate - Member Experience

IFH CT OPERATIONS, INC; Decherd (TN); On-site; USD 16,531,000 - 22,042,000; Part time

Benefits offered by this job

Competitive salary

401K

Health benefits

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Decherd, TN is seeking a Front Desk Associate for a part-time position. The role emphasizes friendly member interaction, efficient service, and the ability to manage payments and promote ongoing offers.

A high school diploma or equivalent is required, with six months of customer service experience preferred. The successful candidate will handle guest check-ins, answer questions about facility policies, and contribute to a clean, welcoming club environment.

Qualifications

• 18 years old or older.
• Six months face-to-face customer service experience in a retail environment or 1-year fitness experience preferred.
• High School Diploma or Equivalent required.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs and respond promptly.
• Provide telephone service and ensure information is accurate.
• Resolve customer concerns with strong communication and problem-solving.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt customer service in a fast-paced retail environment.
• Handle payments and give change/receipts.
• Promote products and promotions to drive revenue.
• Answer questions regarding policies and procedures clearly and accurately.

Skills

Multitasking

Customer service

Effective communication

Initiative

Flexibility

Education

High School Diploma or equivalent

Job description

Planet Fitness in Decherd, TN is seeking a Front Desk Associate for a part-time position. The role emphasizes friendly member interaction, efficient service, and the ability to manage payments and promote ongoing offers.

A high school diploma or equivalent is required, with six months of customer service experience preferred. The successful candidate will handle guest check-ins, answer questions about facility policies, and contribute to a clean, welcoming club environment.