Front Desk Lead: Member Experience & Club Operations

IFH CT OPERATIONS, INC; Elizabethton (TN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Competitive salary & 401K

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Elizabethton, TN is hiring a Front Desk Associate to provide friendly, efficient service, greet members, and handle check-ins and payments.

This full-time position requires a high school diploma or equivalent, 6 months of in-person retail or 1 year fitness experience, and the ability to work evenings and weekends. Benefits include competitive salary, 401K, health benefits, paid time off, and a free Black Card membership.

Qualifications

• High School Diploma or Equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.
• 18 years old or older.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Handle payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

Customer Service

Communication

Multitasking

Problem Solving

Flexible Schedule

Self-starter

Education

High School Diploma

Job description

Planet Fitness in Elizabethton, TN is hiring a Front Desk Associate to provide friendly, efficient service, greet members, and handle check-ins and payments.

This full-time position requires a high school diploma or equivalent, 6 months of in-person retail or 1 year fitness experience, and the ability to work evenings and weekends. Benefits include competitive salary, 401K, health benefits, paid time off, and a free Black Card membership.