Guitar Repair Technician (Luthier) – Craft & Customer Care

The Guitar Center Company; Erie (Erie County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Mental health support

Paid time off

Employee discount

Tuition reimbursement

Job summary

The Guitar Center Company is seeking a Repair Technician (Guitar) to perform maintenance and repair on customer-owned instruments and assist in maintaining store inventory. You will deliver high craftsmanship and a best-in-class customer experience.

Responsibilities include customer interaction, warranty repairs, and maintaining store gear. The role emphasizes product knowledge,GC certification learning, and the ability to translate technical skills into excellent service.

Qualifications

• Understanding of repairing guitars and related instruments.
• Ability to connect with customers and provide an excellent experience.
• Willingness to learn GC certification program and sales techniques.

Responsibilities

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store owned gear, as requested.
• Complete warranty repair work.
• Additional duties as assigned.

Skills

Customer service

Initiative

Selling techniques

Training others

Tools

Guitar repair tools

Job description

The Guitar Center Company is seeking a Repair Technician (Guitar) to perform maintenance and repair on customer-owned instruments and assist in maintaining store inventory. You will deliver high craftsmanship and a best-in-class customer experience.

Responsibilities include customer interaction, warranty repairs, and maintaining store gear. The role emphasizes product knowledge,GC certification learning, and the ability to translate technical skills into excellent service.