Guitar Repair Technician - Craft Quality Instrument Repairs

The Guitar Center Company; Boston (MA); On-site; USD 22,386 - 33,585; Full time

Benefits offered by this job

Gig leave for musicians

Medical, Dental, Vision Insurance

401K plus company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Job summary

A leading music retailer is looking for a Repair Tech to provide maintenance and repair services on customer-owned instruments while ensuring a positive customer experience. Candidates should possess a skilled understanding of guitar repair and demonstrate customer service excellence. The position includes various responsibilities from servicing instruments to maintaining store inventory. The company offers unique benefits including gig leave and comprehensive insurance plans.

Qualifications

• Understanding of customer service and ability to provide excellent customer experience.
• Ability to learn and work through the GC certification program.
• Skilled in servicing customer-owned instruments with high craftsmanship.

Responsibilities

• Ensure a positive customer experience through interactions.
• Service customer-owned instruments with expertise.
• Maintain store-owned gear as requested.
• Complete warranty repair work.

Skills

Understand customer service principles

Ability to connect with customers

Skilled understanding of repairing Guitars

Job description

A leading music retailer is looking for a Repair Tech to provide maintenance and repair services on customer-owned instruments while ensuring a positive customer experience. Candidates should possess a skilled understanding of guitar repair and demonstrate customer service excellence. The position includes various responsibilities from servicing instruments to maintaining store inventory. The company offers unique benefits including gig leave and comprehensive insurance plans.