Guitar Repair Tech & Luthier — Craft & Customer Focus

The Guitar Center Company; Wichita (KS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Gig leave

Medical

Dental

Vision

401K with company match

Mental health support

Paid time off

Employee discount program

Tuition reimbursement

Job summary

Guitar Center is hiring a Repair Technician (Guitar) to provide maintenance and repair services on customer-owned instruments and assist in maintaining store inventory. The role focuses on delivering quality workmanship and an outstanding customer experience.

Successful technicians demonstrate customer focus, initiative, and the ability to learn GC certification basics, while also contributing to sales and training efforts within the store environment.

Qualifications

• Customer focus principles and ability to provide an excellent customer experience.
• Ability to identify opportunities and take proactive action.
• Selling: able to work through GC certification and sales techniques.
• Training: able to effectively train learners and communicate techniques.

Responsibilities

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store-owned gear as requested.
• Complete warranty repair work.
• Additional duties as assigned.

Skills

Customer focus

Initiative

Selling

Training

Job description

Guitar Center is hiring a Repair Technician (Guitar) to provide maintenance and repair services on customer-owned instruments and assist in maintaining store inventory. The role focuses on delivering quality workmanship and an outstanding customer experience.

Successful technicians demonstrate customer focus, initiative, and the ability to learn GC certification basics, while also contributing to sales and training efforts within the store environment.