Guidewire Cloud Tech Lead for Aviation Insurance

Csod; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

USAIG, based in New York City, seeks a hands-on Business Technology Manager to lead Guidewire-based operations and delivery. You will manage production support, upgrades, and integrations while translating business needs into scalable, secure tech solutions.

The role requires 10+ years of technical leadership, strong management skills, and experience with Guidewire and cloud platforms. Hybrid work and occasional travel are expected.

Qualifications

• BA/BS in CS/CE/MIS preferred.
• Experience with Guidewire modules including Policy Center, Claim Center, Billing Center.
• Cloud experience with Azure and AWS; strong technical depth.

Responsibilities

• Ensure high availability and reliability of Guidewire-based applications.
• Lead upgrades, enhancements, and integrations for performance.
• Manage internal and external support teams.
• Oversee vendor relationships and service levels with parent company.
• Develop and maintain a technology roadmap aligned with business needs.
• Collaborate with cybersecurity teams to meet security standards.
• Advise business units on tool utilization and best practices.
• Manage technology risk assessments and disaster recovery planning.
• Make sound decisions aligning IT with MGA aviation insurance needs.

Skills

Technical leadership

Strategic thinking

Project management

Excellent communication

Cross-functional collaboration

Education

BA/BS in Computer Science, Computer Engineering, or MIS

Tools

Guidewire Policy Center

Guidewire Claim Center

Guidewire Billing Center

Guidewire Cloud

Azure

AWS

Gosu

Java

SQL

Job description

Business Technology Manager - Guidewire Insurance Suite - Aviation Insurance-New York City

About Us

America’s First Name in Aviation Insurance -- Our tagline is far more than just a marketing slogan – it’s literally true. In 1928, two enterprising pilots developed the idea of offering specialized insurance to the aviation industry. Working diligently, they established USAIG, an insurance pool composed of insurers dedicated to providing expertise in aviation underwriting and claims handling. USAIG quickly became and today remains a leading insurance provider to all segments of the aviation and aerospace industry. United States Aviation Underwriters, Inc. (USAU) manages an insurance pool of member companies, United States Aircraft Insurance Group (USAIG) and underwrites on behalf of the member companies within the USAIG pool. We are a subsidiary of General Re Corporation, a leading global reinsurer, and a member of the Berkshire Hathaway Inc. family of companies.

Position Description

We currently offer an excellent opportunity for a Business Technology Manager - Guidewire Insurance Suite - Aviation Insurance in ourNew York City Branch Office. The successful candidate willoversee the production support team of its core business technologies primarily built on the Guidewire Insurance Suite. Deep technical expertise coupled with strong managerial skills are necessary to ensure maintaining a steady state. The candidate will be expected to oversee the IT operation duties while having the foresight to continually enhance the organization’s IT capabilities. To be successful in this position it is integral to be a hands-on technology leader who can translate business needs into scalable, secure, and reliable technical solutions.

Position Responsibilities

- Ensure that USAIG’s primary Business applications built on the Guidewire Cloud platform maintain high availability, reliability, and stability
- Lead system upgrades, enhancements, and integrations to improve performance and user experience
- Manage the Internal and External Support teams
- Manage relationships with technology vendors, service providers, and implementation partners as well as key resources from USAIG’s parent company
- With assistance from USAIG’s parent company, negotiate contracts, evaluate performance, and ensure adherence to service-level agreements
- Maintain a forward looking technology roadmap tailored to the frontline business needs
- Collaborate with parent company cybersecurity team along with external vendors ensure systems meet security and regulatory standards
- Serve as a technical advisor to business units, helping them leverage tools effectively
- Oversee technology risk assessments, disaster recovery planning, and business continuity readiness
- Fully comprehend and make sound business decisions that are in the best interest of the organization’s unique business dynamic and align with the intricacies of a managing general agency that underwrites aviation insurance on behalf of a pool of member insurance companies
- Perform miscellaneous projects and administrative functions as assigned

Role Qualifications and Experience

- 10 years of relevant work experience, including past experience in application support and/or operations with vast and recent experience as a technical lead and manager needed
- BA/BS Computer Science, Computer Engineering, or Management Information Systems preferred
- Prior Insurance industry experience, ideally in supporting Guidewire’s Policy Center, Claim Center and Billing Center desired
- Solid experience with cloud environments such as Azure and AWS preferable
- Capable of strategic thinking with strong technical depth needed
- Robust understanding of technical concepts such as programming (Gosu, Java, SQL) necessary
- Strong knowledge of industry issues and trends required to champion a culture of continuous improvement and digital enablement is essential
- Ability to consistently perform the responsibilities of the position while being resourceful and wearing many hats necessary
- Proficiency in balancing innovation with operational stability required
- Ability to lead both high level strategy and hands on execution essential
- Adept at working well under time constraints and ability to meet deadlines required
- Excellent interpersonal and communication skills needed
- Independent thinker possessing self motivation, detail orientation, solid organization skills and ability to prioritize projects and work assignments needed.
- Willingness to take professional development, insurance, IT and aviation related courses necessary
- Attainment of relevant certifications, licenses and continuing education to enhance the performance of job requirements necessary
- Ability to work from the Company’s physical office location on a hybrid basis is needed
- Flexibility to travel (someovernight travel) required

Salary Range

140,000.00 - 200,000.00USD

Theannual base salary range posted represents a broad range of salaries around theU.S. and is subject to many factors including but not limited to credentials,education, experience, geographic location, job responsibilities, performance,skills and/or training.

Our Corporate Address

United States Aircraft Insurance Group
125 Broad Street
New York, NY 10004

At USAU and CAIM, we celebrate diversity and are committed to creating an inclusive environment for all employees. It is USAU and CAIM’s continuing policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, sex, (including childbirth or related medical conditions), religion, national origin or ancestry, age, past or present disability, marital status, liability for service in the armed forces, veterans’ status, citizenship, sexual orientation, gender identity or any other characteristic protected by applicable law. In addition, USAU and CAIM provide reasonable accommodation for qualified individuals with disabilities in accordance with Americans with Disabilities Act and applicable Canadian law.