Guided Solutions Customer Service Specialist (Remote opportunity)

Regions Bank; Nashville (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

Regions Bank is seeking a Customer Service Specialist to enhance customer relationships through effective communication on financial products and services. This full-time remote position emphasizes teamwork and requires a high school diploma. A comprehensive benefits package and competitive pay are offered, making it a great opportunity for driven individuals.

Benefits

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental, and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Qualifications

• High School Diploma or GED required.
• Experience in customer service and/or sales preferred.
• Banking and 2 years call center experience strongly preferred.

Responsibilities

• Achieves Contact Center targets by identifying customer needs and providing advice.
• Handles inbound calls from customers.
• Proactively resolves customer issues.

Skills

Ability to manage multiple priorities simultaneously

Ability to work in a team environment when applicable

Strong verbal communication skills

Strong written communication skills

Strong organizational skills

Strong work ethic

Self-motivation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Guided Solutions Customer Service Specialist (Remote opportunity)

Pay Competitive

Employment type Full-Time

Job Description

Req#: R75664

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Product and Servicing Specialist helps strengthen existing customer relationships by conducting needs-based conversations on a variety of financial products and services.

Primary Responsibilities

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services, including all loan and deposit products
• Fields inbound phone calls from Regions’ customers with a high potential to pursue further transactions
• Takes ownership of customer issues and works proactively with the customer for resolution
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

• Download speed of at least 30 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).

Preferences

• Experience in customer service and/or sales

Skills and Competencies

• Ability to manage multiple priorities simultaneously
• Ability to work in a team environment when applicable
• Ability to work under direct guidance
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

Strongly preferred:

Banking experience

2 years call center experience

Training schedule:

Monday-Friday 8:00am-5pm CST

After Training Work Schedule:
Monday-Friday 10:00am – 7:00pm CST

Saturday rotation- 8:00am-2pm (2 out of 5) CST

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.


https://www.regions.com/welcometour/benefits.rf

Location Details
Nashville AR Main
Location:
Nashville, Arkansas

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

About the company

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama.

Notice

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