Customer Service Specialist - Remote Opportunity

KinderCare Learning Companies; Beaverton (OR); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in child care is seeking a Customer Service Specialist for a remote, full-time position. The role involves providing exceptional customer service, building relationships with families, and collaborating with team members. Ideal candidates will have strong communication skills and a proactive attitude, with benefits including discounted child care and comprehensive health coverage.

Benefits

Discounted child care benefits

Comprehensive health, dental, and vision coverage

Employee assistance programs

Health and wellness programs

Paid time off

Qualifications

• Excellent customer service skills and proactive attitude.
• Previous remote call center experience is a plus.
• Bilingual in English and Spanish is advantageous.

Responsibilities

• Provide outstanding customer service to families and resolve issues.
• Build and maintain strong relationships with organizational partners.
• Document all interactions thoroughly in our ticketing system.

Skills

Customer service skills

Problem-solving

Communication

Organizational skills

Time management

Job description

Job Title: Customer Service Specialist - Remote

Join us at KinderCare Learning Companies as a Customer Service Specialist, supporting families and ensuring positive experiences across our centers and programs. This is a remote, full-time position within our Family Operations team, dedicated to providing exceptional customer service to families and partners.

Responsibilities:

1. Provide outstanding customer service to families, understanding their concerns and resolving issues effectively.
2. Build and maintain strong relationships with organizational partners.
3. Engage with families through personalized conversations via phone, chat, email, and social media.
4. Document all interactions thoroughly in our ticketing system.
5. Analyze and interpret caller situations to determine appropriate next steps.
6. Share feedback and innovative ideas to improve family experiences and internal procedures.
7. Collaborate with team members to resolve questions and concerns efficiently.

Desired Skills and Experience:

• Excellent customer service skills and a proactive attitude.
• Previous remote call center experience is a plus.
• Strong problem-solving, judgment, and decision-making skills.
• Ability to stay calm under pressure and manage multiple applications simultaneously.
• Outstanding verbal and written communication skills.
• Bilingual in English and Spanish is advantageous.
• Organizational and time management skills essential.

Benefits:

• Discounted child care benefits for your family.
• Comprehensive health, dental, and vision coverage.
• Employee assistance programs supporting mental health and personal growth.
• Health and wellness programs, paid time off, and discounts on work necessities.

Join us in our mission to provide high-quality child care and support for families nationwide. We are an Equal Opportunity Employer committed to diversity and inclusion.