Guided Customer Success Manager

Strive - GTM Talent Partner; Austin (TX); Presencial; USD 141.000 - 172.000; Jornada completa

Descripción de la vacante

Strive - GTM Talent Partner, on behalf of a fast-growing software platform, seeks a Guided Customer Success Manager to own a portfolio of ~40 mid-market and enterprise accounts. You will guide customers from onboarding to value realization and coordinate quarterly business reviews.

This scaled model features roughly one meeting per account per month and collaboration with product, engineering and support to resolve issues and drive expansion opportunities.

Formación

• 2–6 years in customer success or related roles.
• A clear technical foundation with a CS/software-related degree or hands-on support/onboarding experience.
• Comfort with infrastructure basics (AWS, APIs, SQL, Docker, Linux).

Responsabilidades

• Own a book of around 40 accounts with annual values of 50K–250K EUR.
• Guide customers through onboarding, adoption and value realization.
• Build and maintain success plans and drive renewals.
• Identify expansion opportunities within the book and run quarterly reviews.

Conocimientos

CS/Software degree

Customer Success

AWS

APIs

SQL

Docker

Linux

Renewals

Executive communication

Troubleshooting

Educación

Bachelor's or higher in CS/Software

Herramientas

AWS

APIs

SQL

Docker

Linux

Descripción del empleo

High-growth technical software platform | Austin, TX | Southern California | Bay Area | Denver | Seattle

About the company

Our client is a fast-growing software platform used by technical teams at some of the largest enterprises in the world. They are scaling their Americas Customer Success team and building out new regional hubs, with a new leadership layer coming in as the team grows.

About the role

As a Guided Customer Success Manager, you will own a book of around 40 mid-market and enterprise accounts. You will be the named point of contact guiding customers through their journey, driving product adoption, and growing their footprint over time.

This is a scaled model, not a high-touch one. Expect roughly one meeting per account per month. Most conversations are success plan check-ins and product roadmap updates, with a business review each quarter.

What you will do

• - Own a book of around 40 accounts, with annual contract values of 50K to 250K euros
• - Guide customers through onboarding, adoption and value realization
• - Build and maintain success plans and hold customers accountable to them
• - Run renewals and identify expansion opportunities across your book
• - Act as the technical point of contact for customers who do not have a dedicated TAM or solutions architect
• - Partner with product, engineering and support to resolve customer issues and share feedback
• - Run quarterly business reviews with customer stakeholders

What we are looking for

• - 2 to 6 years of experience in customer success, technical support, solutions engineering, implementation or a related customer-facing role
• - A clear technical foundation, such as a degree in computer science, software or computer engineering, or hands-on experience in a support engineering, implementation or onboarding role
• - Comfort with infrastructure basics. Experience with AWS, APIs, SQL, Docker, Linux or similar is a strong plus
• - Experience running a renewal and handling mid-sized contracts
• - Strong communication skills with both technical users and executive stakeholders
• - A natural curiosity about how software works and the ability to debug and explain it clearly

Nice to have

• - Experience at a developer tools, DevOps, infrastructure or open source company
• - Career changers with a technical background and a clear interest in customer success are welcome to apply

Compensation

• If based in TX, CO, WA - Up to $141k OTE
• If CA Based - up to $172k OTE

Why this role

• - Join a high-growth team with real opportunity to move into senior CSM and leadership roles
• - Work with technical customers on a product with strong market momentum
• - Be one of the early hires in a newly forming regional team