Guestroom Inspector

Four Seasons; Puerto Rico; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision benefits

Retirement Savings Plan

Complimentary employee meals

Accommodation at other Four Seasons

Job summary

Four Seasons Resort and Residences Puerto Rico is seeking a Guestroom Attendant Self-Inspector to clean, inspect, and release stayover rooms and prepare rooms for checkout to be sold. You will inform Housekeeping management of any quality issues and assist with maintenance requests in a fast-paced luxury setting.

The role emphasizes maintaining a 90%+ room inspection score, teamwork with Housekeeping, Engineering, and In Room Dining, and delivering exceptional guest experiences in a premium

Qualifications

• High School Diploma or Equivalent.
• Prior experience preferred but not required.
• Ability to read, write and speak English.
• Requires the ability to lift, push and pull up to 40lbs.
• Successful candidate must possess legal work authorization in the United States.

Responsibilities

• Prepares the guest room for arrival and daytime service.
• Cleans the guestroom to standard and notes any maintenance needs.
• Restocks amenities and maintains cleanliness of bedroom, living areas, and bathroom.
• Submits maintenance issues through designated work systems to Engineering.

Skills

English proficiency

Can-do attitude

Physical fitness

Education

High School Diploma or Equivalent

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico's Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities - from golf, tennis, swimming and beyond.

About The Role

Guestroom Attendant Self-Inspector is responsible to clean , inspect and release stayover rooms and to release checkout rooms to be sold. Guestroom Attendant Self Inspector informs a Housekeeping manager if a room cannot be released and/or sold due to quality issues or any pending service orders for Housekeeping, Engineering or the In Room Dining department.

Must maintain an average score of 90% or higher on room inspections performed by hotel leadership team.

What You Will Do

• Prepares the guest room for arrival and daytime service.
• Cleans the guestroom at the requested time if known .
• Removes dirty towels and bed linen and replaces them with clean ones from the Linen Closet.
• Cleans, dusts , and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure and standard. Makes bed.
• Vacuums carpets and removes small carpet stains. Cleans wood, marble and tile areas.
• Remove garbage from bins in bedroom and bathroom.
• Completes scheduled cleaning projects such as Perfect Room Program and weekly / monthly cleaning projects.
• Submits all maintenance issues in guestrooms, Public Areas and Back of house areas to the Engineering department through designated work systems and brings them to the attention of the Housekeeping management.
• Submits work orders in designated work system for the pick-up of In Room Dining tables and trays.
• Coordinates with the In Room Dining team through designated work system the replenishing of Private Bars supplies, cups, glasses and used amenities.
• Add special touches to the guestrooms to enhance the guest experience. For example micro fiber cloth, book marks , cable ties.
• Follows up with House Attendants, Engineering and In Room Dining team to ensure work orders and special set ups in guest rooms are completed.
• Updates the room status in designated work system.
• Must maintain an average score of 90% or higher on room inspections performed by hotel leadership team.
• Restock used amenities such as shampoo, lotions, cotton balls, stationery, pens, coffee, tea, sugar,etc.

What You Bring

• Education: High School Diploma or Equivalent
• Experience: Prior experience preferred but not required .
• Skills and Abilities: Ability to read, write and speak English.
• The ideal candidate will have a can-do approach to any task.
• Requires the ability to lift, push and pull up to 40lbs
• Strong commitment to service
• Successful candidate must possess legal work authorization in the United States

What we offer

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours

Full Time, Rotating Schedule

Four Seasons is an Equal Opportunity, Affimitative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal