Guestroom Experience Specialist

Sonesta Hotels; Rosemont (AL); On-site; USD 2,893,000 - 3,113,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company 2%

401(k) Retirement Plan with Company 2%

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term

Disability Insurance

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a Room Attendant to maintain clean, welcoming guest rooms and public spaces across our properties. You will refresh rooms, restock supplies, and ensure safety and sanitation standards meet brand expectations.

The role suits someone who takes pride in accuracy, stays active, and thrives in a fast-paced hospitality environment. Flexible mornings and weekends support is helpful to deliver great guest experiences.

Qualifications

• Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience preferred.
• Strong attention to detail with a commitment to cleanliness and presentation standards.
• Ability to work efficiently and independently in a fast-paced hospitality environment.
• Strong time management, reliability, and teamwork skills.
• Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred.
• Positive attitude with a strong work ethic and service-focused mindset.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability including mornings, weekends, holidays, and operational support as needed.
• A passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.

Responsibilities

• Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to hotel brand standards and operational procedures.
• Replace linens, towels, amenities, and guest supplies while ensuring rooms are refreshed, organized, and guest-ready.
• Inspect guest rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts.
• Maintain cleanliness and organization of housekeeping carts, storage closets, linen areas, and operational workspaces.
• Report maintenance issues, lost and found items, safety concerns, and room status updates promptly and accurately.
• Respond professionally and courteously to guest requests and housekeeping service needs throughout the day.
• Follow sanitation standards, chemical handling procedures, hotel safety policies, and operational guidelines at all times.
• Support deep cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed.
• Partner closely with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support smooth hotel operations and guest satisfaction.
• Help create clean, welcoming, and comfortable spaces that deliver memorable guest experiences aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Housekeeping experience

Hospitality experience

Cleaning

Janitorial

Guest service

Attention to detail

Time management

Teamwork

Communication with guests

Job description

Sonesta International Hotels is seeking a Room Attendant to maintain clean, welcoming guest rooms and public spaces across our properties. You will refresh rooms, restock supplies, and ensure safety and sanitation standards meet brand expectations.

The role suits someone who takes pride in accuracy, stays active, and thrives in a fast-paced hospitality environment. Flexible mornings and weekends support is helpful to deliver great guest experiences.