Guest Transportation Specialist — Shuttle Driver

Great-Lakes-Management-Group; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off (PTO)

Paid Holidays

Leadership Development Programs

Employee Recognition Programs

Supportive Team-Oriented Culture

USA TODAY Top Workplace Award Winner

Job summary

Great Lakes Management Group (GLMG Hotels) is seeking a friendly, dependable Shuttle Driver to provide safe, courteous transportation for hotel guests in Madison, WI. You will be an ambassador for the hotel, delivering exceptional hospitality and information on local attractions.

The role requires a valid driver's license, physical ability to assist guests with luggage, and comfort with daily vehicle inspections. Join a Top Workplace winner and be part of a supportive team culture.

Qualifications

• High School Diploma or equivalent preferred.
• Previous shuttle driving, transportation, hospitality, or customer service experience preferred.
• Valid driver's license required.
• Must meet hotel insurance carrier driving requirements.
• Strong guest service and communication skills.
• Knowledge of local roads, attractions, businesses, and airports preferred.
• Ability to lift up to 50 pounds and assist guests with luggage.

Responsibilities

• Provide safe and timely transportation for hotel guests.
• Transport guests to and from airports, businesses, restaurants, event venues, and approved destinations.
• Assist guests with luggage and personal belongings when appropriate.
• Maintain scheduled shuttle routes and respond promptly to transportation requests.
• Welcome guests in a friendly and professional manner.
• Provide information about hotel amenities, local attractions, restaurants, and transportation options.
• Conduct daily vehicle inspections and safety checks.
• Maintain cleanliness and appearance of the shuttle vehicle.
• Maintain transportation logs and communicate schedules with hotel staff.
• Assist Front Desk and hotel operations during downtime between shuttle runs.

Skills

Guest service

Communication skills

Safety awareness

Customer service

Valid driver's license

Knowledge of local roads

Education

High School Diploma or equivalent

Job description

Great Lakes Management Group (GLMG Hotels) is seeking a friendly, dependable Shuttle Driver to provide safe, courteous transportation for hotel guests in Madison, WI. You will be an ambassador for the hotel, delivering exceptional hospitality and information on local attractions.

The role requires a valid driver's license, physical ability to assist guests with luggage, and comfort with daily vehicle inspections. Join a Top Workplace winner and be part of a supportive team culture.