Guest Svc Rep

Viejas Casino & Resort; Alpine (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Viejas Casino & Resort in California seeks a friendly Front Desk Clerk to manage guest check-ins, registrations, and reservations with accuracy and courtesy.

You will handle payments, upsell room options when appropriate, and coordinate with hotel departments to ensure a seamless guest experience. This role requires strong customer service, attention to detail, and the ability to work evenings, weekends, and holidays.

Qualifications

• High school diploma or GED.
• California Responsible Beverage Service training required upon hire.
• 1–2 years of related front desk or guest services experience.
• Guest service experience preferred.
• Must be 21 years of age or older.
• Knowledge of Microsoft Office.
• Detail-oriented, organized, and able to multitask.
• Ability to type 35 WPM and communicate effectively.

Responsibilities

• Processes room reservations, check-ins/check-outs, and cancellations.
• Upsells rooms and offers alternative options when possible.
• Handles payments and maintains guest accounts.
• Maintains lobby, front desk area, and organizes work space.
• Answers calls, assists guests, and coordinates transportation.
• Works with team to ensure guest safety and satisfaction.

Skills

Guest service

Multitasking

Communication

Teamwork

Attention to detail

Typing 35 WPM

Flexible schedule

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job SummaryProcesses reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required.Job Description• Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations. • Offers guest other room options and/or up sells room when possible. • Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes. • Handles monies, receipts, guest accounts and other forms of credit. • Completes cashier’s report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems. • Assists with making room reservations. • Maintains an inventory of vacancies, reservations, and room assignments. • Identifies and explains room features to guests. • Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest. • Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance. • Makes other reservations such as restaurant, shows, etc. • Maintains and organizes work area, Lobby and Front Desk area. • Arranges transportation for guests/visitors. • Partners with and assists other team members to promote an environment of teamwork and achieves common goals. • Notifies Security of any guest reports of theft. • Ensures that a clean, safe, hazard-free work environment is maintained. • Adheres to all company and department policies, procedures, and standard operating guidelines. • Performs all other duties. • Does not provide supervision to others. • High school diploma or general education degree (GED). • California Responsible Beverage Service Training required upon hire. • 1 to 2 years of related experience and/or training. • Guest service experience preferred. • Must be age 21 years of age or older. • Knowledge of Microsoft Office. • Detail-oriented, organized, self-motivated, and values teamwork. • Ability to type 35 WPM. • Ability to effectively communicate with guests and team members verbally or in written form. • Ability to multi-task and work in a fast-paced environment. • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.Hiring PreferenceThe Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.