Reserv Sales Agent

Viejas Casino & Resort; Alpine (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Viejas Casino & Resort in Alpine, CA is seeking a friendly Front Desk/Reservations Agent to handle guest inquiries, describe rooms and amenities, and accurately enter bookings into central reservation systems.

You will maintain an inventory of vacancies, assist with dates and waitlists, act as concierge with directions and local information, welcome guests per standards, and collaborate with team to ensure exceptional service during evenings, weekends, and holidays.

Qualifications

• High school diploma or GED.
• 1 to 2 years of related experience and/or training.
• Guest service experience preferred.
• Must be age 21 years or older.
• Knowledge of Microsoft Office.
• Ability to type 35 WPM.
• Ability to learn hotel/hospitality systems.
• Ability to effectively communicate with guests and team members.

Responsibilities

• Answers incoming calls and describes rooms, amenities, and rates.
• Accurately enters room bookings into central reservation systems.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Assists with dates and waitlists and calls back for cancelled rooms.
• Acts as concierge with directions and information on property amenities and local area.
• Welcomes guests and adheres to company standards; shows appreciation.
• Maintains a clean, organized work area and supports team goals.

Skills

Guest service

Multi-tasking

Effective communication

Teamwork

Attention to detail

Fast-paced environment adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Reservation system

Hotel/hospitality systems

Job description

Job SummaryAnswers all incoming calls (within three rings) from guests, casino, Sales Team, and the internet while ensuring guest satisfaction. Enters and confirms bookings into the reservation system according to company’s standards.Job Description• Answers incoming telephone calls within three rings, responds to guest questions and describes rooms, amenities, and rates. • Accurately enters room bookings into central reservation systems. • Maintains an inventory of vacancies, reservations, and room assignments. • Offers the guest alternative dates, waitlists the guests, and calls back if there are cancelled rooms. • Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest. • Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests service needs; and thanks guests with genuine appreciation. • Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance. • Assists with entering failed 3rd party reservations accurately and in a timely manner and communicate completion with team. • Makes other reservations such as restaurant, shows, etc. • Maintains and organizes work area. • Partners with and assists other team members to promote an environment of teamwork and achieves common goals. • Attends staff meeting/trainings for update on ongoing hotel activities and promotions. • Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. • Notifies Security of any guest reports of theft. • Ensures that a clean, safe, hazard-free work environment is maintained. • Adheres to all company and department policies, procedures, and standard operating guidelines. • Performs all other duties. • Does not provide supervision to others. • High school diploma or general education degree (GED). • 1 to 2 years of related experience and/or training. • Guest service experience preferred. • Must be age 21 years of age or older. • Knowledge of Microsoft Office. • Ability to type 35 WPM. • Ability to learn the hotel/hospitality systems. • Ability to effectively communicate with guests and team members verbally or in written form. • Detail-oriented, organized, self-motivated, and values teamwork. • Ability to multi-task and work in a fast-paced environment. • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.Hiring PreferenceThe Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.