Cage Cashier

Viejas Band of Kumeyaay Indians; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Viejas Band of Kumeyaay Indians is seeking a Cage Cashier to ensure accurate and secure cash handling, ticket, and card transactions for guests and staff. The role includes managing banks, payouts, and player-club interactions in a fast-paced casino environment.

The position requires 21+ years old, 1–3 years of related experience, and strong customer service abilities. Training and compliance with gaming regulations are essential for daily duties and safety.

Qualifications

• High school diploma or equivalent required.
• Must be 21+ years old.
• 1–3 years of related experience or training.
• Previous casino cage, bank teller, or retail experience preferred.
• Strong customer service and core computer skills.

Responsibilities

• Handle accurate cash, coin, tickets, and card transactions for guests and teammates in a timely and efficient manner.
• Process checks, cards, vouchers, gift cards, and currency exchanges.
• Issue, replenish, and receive banks; payout jackpots/promotions.
• Balance the drawer and report discrepancies to the appropriate documentation.
• Set up and maintain player accounts in the CMP system and ensure accuracy of information.
• Maintain knowledge of Viejas player club, promos, and events and explain details to guests.
• Maintain hygiene and safety standards; attend trainings as required.
• Protect company assets and report fraudulent activity to Management.
• Be flexible to work different shifts, evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Teamwork

Punctuality

Flexibility

Education

High school diploma or equivalent

Tools

CMP player club system

Currency counters

Coin counters

10-key by touch

Job description

Job Summary

Cage Cashier performs varied duties to ensure accurate, safe, and efficient operation of all cash handling (cash, coin, chip, credit cards, and check cashing transactions) and limited player’s club membership functions while complying with applicable governmental laws and regulations, casino and departmental policies and procedures, Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.

Job Description

• Consistently conducts accurate coin, chip, slot machine tickets, and, cash handling transactions for guests and team members in timely and efficient manner.
• Processes checks, credit/debit card transactions, promotional vouchers, gift cards, and foreign currency exchanges.
• Issues, replenishes, and receives banks from Viejas team members, and prepares and pays out jackpot/promotional payouts.
• Processes gaming chip fill/credit requests with Table Games Department team members, and chip transfers with Cage Operations team members.
• Processes credit markers, front money, and safekeeping transactions.
• Balances the drawer at the end of shift and reports any discrepancies (shortages or overages) on the appropriate documentation.
• Maintains and operates all machinery used to perform day-to-day functions, including currency counters, coin counters, coin carts and computers.
• Creates new player’s account by collecting valid identification card, verifying account duplications, entering required information into CMP player club system accurately, setting up PINs, and producing players’ club cards.
• Maintains in-depth knowledge of Viejas’ player’s club program, all promotions and events for the hotel and casino, and able to explain accurate information to guests.
• Communicates in a courteous and professional manner with guests and other team members.
• Complies with governmental laws and regulations, casino and departmental policies and procedures, Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.
• Resolves problems within expectations and timely escalates to a supervisor as needed.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard‑free work environment is maintained.
• Attends all required classes, meetings, and trainings.
• Protects company assets and reports any fraudulent activity to Management.
• May assist with casino promotions and special events, as needed.
• Performs all related and compatible duties as assigned.
• Does not provide supervision to others.
• High school diploma or equivalent.
• Must be 21 years or older.
• 1 to 3 years of related experience and/or training.
• Some sales experience preferred.
• Cage cashier, bank teller, retail store associate, or in a related area preferred.
• Player tracking system, slot machine, and table games experience preferred.
• Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
• Detail-oriented, organized, self-motivated, goal-oriented, and values teamwork.
• Excellent verbal and interpersonal communication skills.
• Knowledge of basic computer skills.
• Proficient with 10-key by touch.
• Dependable, punctual and with the ability to adjust and manage change effectively.
• Ability to maintain accurate records.
• Ability to work in a fast paced environment.
• Must be flexible to work different shifts, evenings, weekends, and holidays.
• Acts with discretion and confidentiality in handling sensitive material; required to sign and adhere to a confidentiality agreement.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.