DR Lead Guest Service Agent Guest Service Supervisor

Black Oak Casino Hotel; California (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Black Oak Casino Hotel is seeking a front desk associate to warmly welcome guests and manage check-ins and check-outs. You will assign rooms, handle reservations, and answer questions about services and local attractions.

The role requires strong communication in English, basic cash handling, and excellent organizational skills to maintain privacy and efficiency in a fast-paced hotel environment.

Qualifications

• Must have a high school diploma or GED or equivalent.
• Must be at least 18 years old.
• Experience in guest service and basic accounting is preferred.
• Must complete Responsible Alcohol Service certification or have proof of current certification.
• Must complete counterfeit training.
• Must be able to understand and provide friendly Guest Service.
• Must be able to communicate proficiently in English.
• Must be able to pass a drug test and background check.
• Must provide evidence of employment eligibility in the U.S.
• Must be able to lift 25 pounds and occasionally more with assistance.

Responsibilities

• Process guest check-ins/check-outs and room assignments.
• Handle pre-registrations, same-day, future and group bookings.
• Collect payments in accordance with policies and procedures.
• Answer inquiries about resort services, events, directions, and attractions.
• Assist guests with safety deposit boxes, keys, transportation, and other requests.
• Answer phones and route calls; maintain privacy of guest information.
• Write shift and incident reports as assigned.
• Perform other duties and special projects as needed.

Skills

Guest service

Cash handling

Communication skills

Time management

Attention to detail

Education

High school diploma or GED

Tools

Office equipment

Job description

SUMMARY: Responsible for processing Guest check-ins and check-outs in an impressively efficient, safe and friendly manner.Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)Maintains a positive attitude and acts in a professional manner towards Guests and Team Members at all times.Processes Guest check-ins/check-outs and room assignments in accordance with The Hotel’s rate structure, discount and sell/upsell strategies. Accommodates special requests when possible.Processes pre-registrations as well as same-day, future and block reservations when necessary. Cancels reservations according to policies and procedures.Collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.Answers inquiries about Resort services and events, directions, local attractions, etc.Assists Guests with safety deposit boxes, additional Guest room keys, transportation, etc.Answers phones and routes calls accordingly.Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort and Guest information is consistent with privacy policies and procedures.Interacts with difficult Guests and situations and takes appropriate action.Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.Writes shift reports including any incident of theft, accident or injury as assigned.Performs other duties, attends to special projects and participates in committees as assigned.Mandatory Requirements:Must possess a high school diploma, G.E.D., or equivalent.Must be at least 18 years old.Experience in guest service, basic accounting and the hospitality industry preferred.Existing knowledge of common industry terms and practices preferred.Must complete Responsible Alcohol Service certification or have proof of current certification.Must complete Counterfeit training.Must be able to understand and provide friendly Guest Service.Must be able to compile facts/figures in a timely manner, identify and investigate issues and resolve basic matters.Must be able to follow an appropriate course of action based on policies and procedures.Must have a working knowledge of office equipment including computer, calculator, phone, copier and fax.Must give strong attention to detail and possess excellent organizational and time management skills.Must display a consistently professional attitude and behavioral choices as well as possess effective listening and communication skills.Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible and efficient.Must be able to communicate proficiently in English.May be required to possess and maintain a valid California driver license and Black Oak Casino driver’s permit.Must be able to pass a mandatory drug test and background check.Must provide evidence of employment eligibility in the U.S.Physical Demands:Must be able to perform all job requirements.Must be able to lift 25 pounds and occasionally more with assistance.Work Environment:Work is normally performed in an interior hotel environment.Must be able to work in a noisy environment.