F&B Attendant

Viejas Casino & Resort; Alpine (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Viejas Casino & Resort is seeking a Food and Beverage Attendant to deliver exceptional service across multiple outlets. You will greet Guests, describe menus, upsell, and handle orders with a POS system while maintaining a clean, safe dining environment.

Requirements include a high school diploma or equivalent, a Food Handler’s Card, and California beverage service training. Must be 21+ and bilingual in Spanish is preferred; flexibility for shifts is expected.

Qualifications

• High school diploma, vocational training preferred.
• Food Handler’s Card required.
• California Responsible Beverage Service Training required upon hire.
• Must be 21 years of age or older.
• Bilingual in Spanish preferred.

Responsibilities

• Greet Guests and take orders in dining venues or in-room dining.
• Explain menus, allergens, and preparation details.
• Enter orders into POS system using guest names.
• Process payments and ensure accurate transactions.
• Maintain clean and stocked dining areas and assist with bussing.
• Expedite orders to tables, bar, or rooms and coordinate with team members.
• Uphold all safety, sanitation, and alcohol service policies.

Skills

Cash handling

Customer service

Bilingual Spanish

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Food Handler’s Card

Job description

Job SummaryThe Food and Beverage Attendant will be responsible for delivering excellent service to our Guests in multiple resort Food and Beverage outlets. Duties will include greeting Guests, assisting them with their selections, processing Guest’s rewards options and payments accurately with a point-of-sale system, expediting Guest food and drink orders, maintaining and stocking their venue appropriately in an attractive manner, collaborating with fellow Team Members, and maintaining a clean and safe working environment.Job DescriptionCORE SCOPE OF POSITIONProvides welcoming greetings to Guests entering dining venues and/or in Guest’s rooms for In-room dining.Describes menus in detail and answers questions regarding menu ingredients, allergens, and preparation.Maintains working knowledge of food and beverage offerings, presentation, and service. Makes recommendations to Guests when appropriate.Uses descriptive verbiage, suggestive sell and upsell techniques.Takes orders from Guests, entering orders into Point of Sale (POS) system using Guest’s names as appropriate within Food and Beverage service standards.Ensure all Standards of Service are met for each Guest.Adds appropriate garnishes and necessary service ware to orders prior to delivery to Guests.Expedites orders as appropriate, either to carry out Guests, dining tables, or Guest rooms. Coordinates with fellow Team Members to accomplish this with efficiency and accuracy.Performs on going quality checks with dine-in Guests to ensure complete satisfaction with their dining experience.Clears any unneeded items from dining tables as appropriate in dine-in venues prior to Guest departure. (pre-bussing)Carefully separates all soiled dishware, flatware, and glassware in the kitchen utility area to allow for efficient cleaning and prevent breakage and loss.Anticipates and responds to Guests’ needs and responds appropriately through vigilant attention to detail.Performs proper payment procedures in a timely manner and assists with Guests’ departure.Supports other Team Members with awareness of Guests’ needs, outside of their own service areas. Alerts the area servers when Guests require attention or provides service to Guests when necessary.Responsible for heavy stocking of necessary food products, glassware, silverware, service wares, condiments, and supplies to their designated storage areas.Practices Responsible Alcohol Service including observing Guests for signs of intoxication, checking identification for age verification, and alerts management to issues as necessary.Maintain knowledge of current resort and dining venue marketing promotions and/or special events.Perform venue specific cleaning, bussing, and resetting tables using designated cleaning supplies as needed.Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.Practices safe work habits always to avoid injury to self and others, including the safe operation of all relevant equipment and machinery.Understands and practices good safety and sanitation procedures.Ensures all health regulations are maintained to prevent food borne illnesses.Ensures a clean, safe, and hazard free work environment is maintained.Performs other duties as assigned.STYLE SERVICE COMMITTMENTAll Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of - these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!INTERACTIONInteracts with internal and external guests.SUPERVISIONDoes not provide supervision to other Team Members.EDUCATION/CERTIFICATIONHigh school diploma, vocational training or the equivalent preferred.Food Handler’s Card required.California Responsible Beverage Service Training and Certification required upon hire.Must be 21 years of age or older.EXPERIENCE0 to 2 years of related experience and/or training.KNOWLEDGE AND SKILLSBilingual in Spanish preferred.Excellent verbal and written communication skills.Demonstrate proficiency in cash handling.Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.Ability to multitask and work well under stress.Must be a self-starter and able to adjust to change.Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.Hiring PreferenceThe Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.Hiring PreferenceThe Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.