Guest Experience Specialist – Vacation Rentals

The100collection; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

The100collection is seeking a reliable virtual assistant to join our vacation rental management team. You will provide administrative and operational support to our growing property portfolio, handling guest inquiries, reservations, and seamless communication across platforms.

This remote role requires excellent written and verbal communication, strong organization, and the ability to multitask under pressure.

Qualifications

• At least 2 years experience as a virtual assistant or in a similar admin role.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work under pressure.

Responsibilities

• Respond to guest inquiries and manage reservations across platforms such as Airbnb, Booking.com and VRBO.
• Coordinate housekeeping and maintenance to ensure timely turnover of properties.
• Manage payment processing and ensure timely collection of rental fees.
• Provide guests with property details and local area information.
• Respond to guest complaints and resolve issues promptly and professionally.
• Conduct market research to inform pricing and marketing strategies.

Skills

Virtual Assistant

Administrative support

Communication

Organization

Detail-oriented

Tools

Google Workspace

Job description

The100collection is seeking a reliable virtual assistant to join our vacation rental management team. You will provide administrative and operational support to our growing property portfolio, handling guest inquiries, reservations, and seamless communication across platforms.

This remote role requires excellent written and verbal communication, strong organization, and the ability to multitask under pressure.