Guest Support & Safety Specialist

Coalition for the Homeless of Central Florida; Orlando (FL); On-site; USD 19,000 - 22,000; Part time

Job summary

Coalition for the Homeless of Central Florida is seeking a part-time Guest Support Professional to assist guests, staff, volunteers, and visitors under supervision. The role emphasizes safety, dignity, and cooperative service within a caring environment.

The position reports to the Manager of Guest Services and requires professionalism, adaptability, and effective communication in daily operations and crisis situations.

Responsibilities

• Service guest needs by providing access to hygiene items, clothing, cleaning supplies.
• Assist as needed by receiving donations, retrieving property, assisting in meal serve times.
• Provide appropriate assistance and/or information to visitors, volunteers, and donors.
• Report any safety, security, and facility concerns to appropriate staff and document if warranted.
• Conduct regular rounds as assigned and maintain radio communications at all times while on duty.
• Perform routine room and locker checks.
• Responsible for the cleaning of bed areas/rooms to prepare for new intakes.
• Complete appropriate logs for guest belongings.
• Address crisis situations if needed and contact appropriate support, such as other staff, emergency medical, or law enforcement.
• Submit accurate written documentation as per agency policy in a timely fashion.
• Communicate with guests and other staff on an ongoing basis.
• Coordinate with guests to accomplish special projects, chores, and facility upkeep.
• Maintain a clean and safe work environment.
• Maintain a clean and safe residential living environment for our guests.
• Complete assignments and housekeeping duties daily as instructed by immediate supervisor.
• Move property and donations up to 30 lbs. as outlined by agency policy.
• Monitor assigned area as directed by immediate supervisor.
• Attend staff meetings and trainings as required.
• Perform job duties in assigned areas as directed by immediate supervisor.
• Perform other duties as directed by immediate supervisor.
• High degree of professionalism, commitment, and adaptability.
• Ability to uphold Coalition Values and maintain an environment of dignity, respect, and cooperation.

Job description

Coalition for the Homeless of Central Florida is seeking a part-time Guest Support Professional to assist guests, staff, volunteers, and visitors under supervision. The role emphasizes safety, dignity, and cooperative service within a caring environment.

The position reports to the Manager of Guest Services and requires professionalism, adaptability, and effective communication in daily operations and crisis situations.