Shift Supervisor

Coalition for the Homeless of Central Florida; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Coalition for the Homeless of Central Florida is seeking a full-time Shift Supervisor for our Orlando, FL shelter. The role oversees daily operations during shifts, coordinates staff activities, and ensures a safe, respectful environment for guests and team members.

Responsibilities include supervising front-line staff, managing incident reports, de-escalating conflicts, and collaborating with case management to support client stability.

Qualifications

• Experience supervising teams in shelter or nonprofit settings.
• Crisis management and de-escalation skills.
• Strong organizational and administrative abilities.
• Understanding of trauma-informed care or willingness to learn.
• Commitment to equity, inclusion, and non-discriminatory practices.

Responsibilities

• Supervise front-line staff during shifts.
• Manage incident reports and follow-up.
• De-escalate conflicts and ensure guest safety.
• Collaborate with case management and other departments to support client stability.
• Maintain documentation and prepare shift reports.
• Monitor facility cleanliness and security; participate in training.

Skills

Staff supervision

Crisis management

Documentation

De-escalation

Interpersonal communication

Trauma-informed care

Equity & inclusion

Time management

On-site operations

Policy adherence

Education

High school diploma

Social work or human services preferred

Tools

Microsoft Office

Databases

Job description

Company Description

Coalition for the Homeless of Central Florida is a private nonprofit and the largest provider of homeless services in Central Florida. Its mission is to transform the lives of individuals and families experiencing homelessness by delivering essential services that help end their housing crisis. The organization operates two downtown Orlando campuses, including the Center for Women & Families and the Men's Service Center. Team members work in a collaborative, service-oriented environment that partners closely with the community. Staff have the opportunity to make a direct, positive impact on neighbors in need every day.

Role Description

The Shift Supervisor is a full-time, on-site role based in Orlando, FL, responsible for overseeing daily shelter operations during assigned shifts. This role coordinates staff activities, ensures adherence to organizational policies and procedures, and maintains a safe, respectful environment for guests and team members. The Shift Supervisor monitors client intake and exit processes, addresses immediate needs and concerns, and supports the implementation of programs and services in line with the Coalition's mission. Responsibilities include supervising front-line staff, managing incident reports, de-escalating conflicts, and collaborating with case management and other departments to support client stability. The role also involves maintaining accurate documentation, preparing shift reports, monitoring facility cleanliness and security, and participating in ongoing training and performance improvement efforts.

Qualifications

• Experience supervising teams in shelter, social services, nonprofit, or related settings, with the ability to provide guidance, feedback, and support to staff.
• Strong client service and crisis management skills, including de-escalation, conflict resolution, and the ability to respond calmly and effectively in high-pressure situations.
• Solid organizational and administrative abilities, including documentation, report writing, time management, and basic computer proficiency (email, databases, Microsoft Office).
• Effective interpersonal and communication skills, with the ability to interact respectfully with diverse populations, colleagues, and community partners.
• Understanding of trauma-informed care, homelessness, and related social issues, or a willingness to learn and apply best practices in these areas.
• Commitment to equity, inclusion, and non-discriminatory practices in all aspects of client and staff interactions.
• High school diploma or equivalent required; additional education in social work, human services, or a related field is preferred.
• Ability to work on-site in Orlando, FL, stand or walk for extended periods, and work evenings, weekends, or holidays as needed.
• Previous experience in security, residential programs, or emergency shelter settings is a plus.