Guest Services & VIP Events Associate

Osage Casinos; Tulsa (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Osage Casinos in Tulsa, OK seeks a Guest Services Associate to support the Players Club and casino guests. You will assist with membership signups, explain benefits, and support box office and event ticketing for VIPs, parties, and promotions.

Responsibilities include providing directions, information, and excellent service; coordinating with staff and managers, and aiding in special casino promotions and ticketing duties.

Qualifications

• Read, write, speak and understand English.
• Read newsletters, work instructions and schedules.
• Perform basic math computations.
• Protect company information and maintain confidentiality.
• Follow written and verbal instructions.

Responsibilities

• Provide excellent guest service to internal and external guests.
• Sign up guests for the Player’s Club and issue cards.
• Handle box office and ticketing duties for events and promotions.
• Assist with VIP events, pools, and party/banquet needs.
• Prepare daily, weekly, and monthly operating reports as required.

Skills

Guest services

Communication

MS Office

Teamwork

Attention to detail

Tools

MS Office

Job description

Osage Casinos in Tulsa, OK seeks a Guest Services Associate to support the Players Club and casino guests. You will assist with membership signups, explain benefits, and support box office and event ticketing for VIPs, parties, and promotions.

Responsibilities include providing directions, information, and excellent service; coordinating with staff and managers, and aiding in special casino promotions and ticketing duties.