Casino Guest Experience Specialist

Osage Casino Sand Springs; Sand Springs (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Osage Casino Sand Springs is seeking a guest service professional to support casino visitors and ensure satisfaction. The role emphasizes effective communication, adherence to policies, and cooperation with all staff to maintain a safe and welcoming environment.

Responsibilities include monitoring gaming machines, assisting with payouts, and delivering outstanding guest services. The position requires the ability to work evenings and weekends and to comply with gaming regulations and company

Qualifications

• Read, write, and understand English.
• Perform basic mathematical computations.
• Protect company information and maintain confidentiality.
• Follow written and verbal instructions under supervision.
• Build positive relationships with staff and guests.
• Communicate information clearly in writing and speech.
• Use MS Office at a basic level.
• Exercise judgment consistent with duties and responsibilities.
• Identify and avoid illegal or unsafe situations.
• Respond to inquiries from employees, guests, and regulators.

Responsibilities

• Communicate information and concerns to supervisor and listen to guidance.
• Monitor and support operation of gaming machines and payouts per policy.
• Keep casino floor clean and organized; assist reporting as needed.
• Provide excellent guest services with courtesy and respect at all times.
• Ensure compliance with company policies, regulations, and gaming laws.

Skills

Customer service

Communication

Teamwork

MS Office basics

Problem solving

Confidentiality

Tools

MS Office

Job description

Osage Casino Sand Springs is seeking a guest service professional to support casino visitors and ensure satisfaction. The role emphasizes effective communication, adherence to policies, and cooperation with all staff to maintain a safe and welcoming environment.

Responsibilities include monitoring gaming machines, assisting with payouts, and delivering outstanding guest services. The position requires the ability to work evenings and weekends and to comply with gaming regulations and company