Guest Services Valet & Parking Attendant

Towne; Miami Beach (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park in Miami Beach is hiring a Lot Attendant to collect and reconcile revenue and parking reports while delivering hospitality to guests throughout their stay. You will assist with parking, securing keys, and ensuring guest vehicles are retrieved safely and efficiently.

The role requires a high school diploma or GED, 18+ years of age with a valid driver's license, and the ability to operate a register and drive manual transmission.

Qualifications

• High school diploma or general education degree (GED); OR
• Must be at least 18 years of age and pass a criminal background check and drug screen
• A valid driver's license and clean driving record
• One to three months related experience and/or training; OR equivalent combination of education and experience
• Knowledge of customer service
• Customer service experience preferred
• Register/Computer experience preferred
• Must be able to drive manual transmission and perform parallel parking
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed

Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate.-15%
• Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Stands while serving guests.- 15%
• Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.- 10%
• Stacks vehicles when necessary using Towne Park standards for parking. Properly secures keys for stacked vehicles. Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s). Collects data in accordance with parking operations, if applicable.-20%
• Collects and reconciles revenue accurately; furnishes receipt upon request. Accurately categorizes tickets for audit purposes. Accurately completes shift report. Follows all bank standard operating procedures. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).-20%
• Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes.-20%

Skills

Customer service

Cash handling

Communication skills

Reading & writing English

Driving

Parking operations

Education

High school diploma or GED

Tools

Register/Computer experience

Job description

Towne Park in Miami Beach is hiring a Lot Attendant to collect and reconcile revenue and parking reports while delivering hospitality to guests throughout their stay. You will assist with parking, securing keys, and ensuring guest vehicles are retrieved safely and efficiently.

The role requires a high school diploma or GED, 18+ years of age with a valid driver's license, and the ability to operate a register and drive manual transmission.