Guest Services - University of Wisconsin - Madison

BEST Crowd Management; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Career growth opportunities

Training and development

Flexible scheduling

Diversity and inclusion

Job summary

BEST Crowd Management in Madison, WI is seeking a Guest Services Staff member to join our events team. You will warmly welcome attendees, answer questions, and help ensure a safe, enjoyable experience for all guests.

This part-time position offers flexible scheduling around event calendars, with competitive pay of $14 per hour and opportunities for training and advancement within BEST Crowd Management.

Qualifications

• Must have customer service experience or familiarity with hospitality/event work.
• Excellent verbal and interpersonal communication skills.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Flexible availability for evenings, weekends, and holidays as events require.

Responsibilities

• Greet attendees warmly and provide exceptional customer service.
• Assist with event setup, signage placement, and other tasks as assigned.
• Monitor event areas for cleanliness, organization, and policy compliance.
• Answer questions about the event, facilities, and amenities.
• Guide guests to seating, restrooms, concessions, and exits.
• Address inquiries, complaints, or issues promptly and professionally.
• Collaborate with staff and vendors to ensure smooth event operations.
• Assist with crowd management to help ensure safety and a positive experience.
• Adhere to company policies and maintain high professionalism.

Skills

Customer service

Communication

Problem solving

Flexibility

Reliability

Education

High school diploma or equivalent

Job description

Job Title: Guest Services - University of Wisconsin - Madison

Company: BEST Crowd Management

Location: Madison, WI

Pay: $14 / hr

Job Type: Part-time

Summary

Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Requirements

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical stamina to stand, walk, and engage in physical activities for extended periods.
• Demonstrated reliability, punctuality, and a strong work ethic.

Benefits

• Enjoy competitive pay based on your experience and qualifications.
• Take advantage of opportunities for career growth and advancement within the company.
• Enhance your skills and knowledge through training and development programs.
• Benefit from flexible scheduling options to accommodate your personal needs.
• Be part of a positive and supportive work environment that values diversity and inclusion.

EEOC Statement

It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #17428-62

License #17428-62