Northwest Stadium - Event Staff

BEST Crowd Management; Landover (MD); On-site; USD 18,000 - 23,000; Part time

Job summary

BEST Crowd Management in Greater Landover, MD is seeking Event Staff to deliver friendly, high-quality service at our stadium events. You will greet attendees, answer questions, and help create memorable experiences.

You will assist with setup, guide guests, monitor areas, and collaborate with team members to keep operations smooth and safe. This role demands reliability, strong communication, and the ability to work evenings and weekends.

Qualifications

• Minimum 18 years old and a high school diploma or equivalent.
• Experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills required.
• Flexible to work evenings, weekends and holidays based on event schedules.
• Physical stamina to stand and move for extended periods.

Responsibilities

• Provide outstanding customer service by welcoming attendees and answering questions.
• Assist with event set-up, signage placement, and related tasks.
• Monitor venue areas for cleanliness and policy compliance.
• Direct guests to seating, restrooms, concessions, and exits.
• Address inquiries or issues promptly and professionally.
• Collaborate with staff and vendors to ensure smooth operations.
• Support crowd management to maintain safety during events.
• Adhere to company policies and service standards.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma

Some college preferred

Job description

Job Title: Northwest Stadium - Event Staff

Company: BEST Crowd Management

Location: Greater Landover, MD

Pay: $15 / hr

Job Type: Part-time

Summary

Join the dynamic and customer-focused team at BEST Crowd Management as an Event Staff member. As a part of our Event Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Requirements

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical stamina to stand, walk, and engage in physical activities for extended periods.

Benefits

• Enjoy competitive pay based on your experience and qualifications.
• Take advantage of opportunities for career growth and advancement within the company.
• Enhance your skills and knowledge through training and development programs.
• Benefit from flexible scheduling options to accommodate your personal needs.
• Be part of a positive and supportive work environment that values diversity and inclusion.

EEOC Statement

It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #106-5804