Customer Service Representative- TE

University of Wisconsin-Madison; Madison (WI); On-site; USD 19,320 - 27,517; Part time

Job summary

A public university in Wisconsin is seeking a Customer Service Representative for the Union South Hotel. This role involves handling front desk operations during evening shifts and providing assistance to visitors and staff. Candidates should have a high school diploma and customer service experience is preferred. This position offers a compensation of $17.00 per hour and requires strong communication skills.

Qualifications

• Preferred: High School Diploma.
• Preferred: 6 Months Customer Service Experience.

Responsibilities

• Serve as the first point of contact for visitors and staff.
• Guide and train staff and student workers.
• Provide exceptional service and resolve inquiries.

Job description

Overview

Customer Service Representative- TE at University of Wisconsin-Madison. Position at UW Madison - Union South Hotel front desk. 2nd Shift, 3pm-11pm Wednesday - Saturday.

Job Duties

The Customer Service Representative serves as the first point of contact for visitors and staff, providing assistance with access, maintenance requests, and general inquiries. They also assist with special projects related to recurring events within assigned buildings and train new student staff.

Position works at UW Madison - Union South Hotel at front desk.

Key Job Responsibilities

• Guides and trains staff and student workers
• Processes customer transactions and may take payments following established policies and procedures
• Provides exceptional service, answers questions, or provides information in a specific subject area to internal/external customers, donors, stakeholders based on set material or standards
• Organizes, distributes, and maintains relevant work unit procedures, policies, and updates to ensure accuracy and relevancy of delivered information
• Troubleshoots and resolves issues in a timely and professional manner
• Monitors and maintains work areas and supplies to meet customer and operational needs

Department

UW Madison- Union South Hotel

Compensation

17.00

Required Qualifications

As stated in the original posting.

Preferred Qualifications

6 Months Customer Service Experience Preferred

Education

High School Diploma - Preferred

How to Apply

Click the "Apply" button to start the application process. You will be prompted to upload a Resume. Applicants need to attach a Resume.

Contact Information

Rod Rotar
[e-mail] / 608-263-5596

Relays

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here.

To request a disability or pregnancy-related accommodation for any step in the hiring process, please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.