Guest Services - Lucas Oil Stadium & ICC

BEST Crowd Management; Indianapolis (IN); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Competitive pay based on experience

Career growth opportunities

Training and development programs

Flexible scheduling

Positive and supportive work culture

Job summary

BEST Crowd Management is seeking a friendly Guest Services Staff member for Lucas Oil Stadium & ICC in Indianapolis. You will greet attendees, assist with directions, answer questions, and help maintain a safe, welcoming environment during events.

This part-time role requires reliability, strong communication, and the ability to work evenings, weekends, and holidays. Prior customer-service or hospitality experience is preferred, with a high school diploma or equivalent.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations calmly and professionally.
• Reliable, punctual, and with a strong work ethic.
• Flexible to work evenings, weekends, and holidays as needed.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees.
• Assist with event set-up, including arranging equipment and signage.
• Monitor event areas for cleanliness and adherence to venue policies.
• Answer questions about the event, facilities, and amenities.
• Guide guests to seating, restrooms, concessions, and exits.
• Address guest inquiries or issues promptly and professionally.
• Collaborate with staff, vendors, and teams to ensure smooth operations.
• Assist with crowd management to ensure safety and enjoyment.
• Adhere to company policies to maintain professionalism and service quality.

Skills

Communication

Interpersonal skills

Problem solving

Calm under pressure

Reliability & punctuality

Flexibility (evenings/weekends/hols)

Education

High School Diploma or Equivalent

Some college preferred

Job description

Job Title: Guest Services - Lucas Oil Stadium & ICC

Company: BEST Crowd Management

Location: Indianapolis, IN

Pay: $14.25 / hr

Job Type: Part-time

Summary

Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Requirements

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical stamina to stand, walk, and engage in physical activities for extended periods.
• Demonstrated reliability, punctuality, and a strong work ethic.

Benefits

• Enjoy competitive pay based on your experience and qualifications.
• Take advantage of opportunities for career growth and advancement within the company.
• Enhance your skills and knowledge through training and development programs.
• Benefit from flexible scheduling options to accommodate your personal needs.
• Be part of a positive and supportive work environment that values diversity and inclusion.

EEOC Statement: It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #SG22100011