Guest Services Tour Guide - On-call

Hyatt Hotels Corporation; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary room nights

Medical + Dental + Vision Insurance

401K with company match

Paid Time Off

Job summary

Miraval Arizona seeks a Guest Services Tour Guide to be the first point of connection for guests, guiding them with grace from arrival to departure. You are a storyteller, listener, and trusted companion on their wellbeing journey.

You will lead tours, escort guests to rooms, and collaborate with various departments to ensure a seamless, comforting experience in a wellness-focused environment.

Qualifications

• Desire to serve others and create healing experiences.
• Strong verbal and written communication with a calm, professional presence.
• Comfortable standing and walking for extended periods; enjoy outdoor environments.
• Ability to operate a golf cart safely and responsibly.
• Willingness to work weekends and holidays.
• Prior customer service experience preferred, especially in hospitality or wellness.

Responsibilities

• Welcome guests with warmth and authenticity from arrival through check-in.
• Lead walking and golf cart tours of the property, sharing Miraval's story and spaces for reflection, renewal, and discovery.
• Escort guests to their rooms and ensure comfort as they settle into their experience.
• Build meaningful relationships with guests and respond to needs with empathy and attentiveness.
• Communicate clearly with other departments to fulfill guest requests seamlessly.
• Maintain knowledge of Spa offerings, programming experiences, and daily activities to guide guests with confidence.
• Notify supervisor promptly of any guest concerns to ensure resolutions.
• Assist colleagues and remain open to other duties as assigned.

Skills

Guest service mindset

Communication skills

Calm, professional presence

Outdoor endurance

Golf cart operation

Flexibility (weekends/holidays)

Job description

\"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.\"

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

SUMMARY

At Miraval Arizona, we believe in creating transformative experiences that nurture the mind, body, and spirit. As aGuest Services Tour Guide, you will be the first point of connection for our guests, guiding them with grace and intention from the moment they arrive until their departure. You are not just a guide—you are a storyteller, a listener, and a trusted companion on their journey to wellbeing.

What You’ll Do

• Welcome with Presence:Greet guests upon arrival with warmth and authenticity, guiding them to check-in and setting the tone for their stay.


• Lead with Insight:Provide walking and golf cart tours of our serene property, sharing the story of Miraval and highlighting spaces for reflection, renewal, and discovery.


• Support with Intention:Escort guests to their rooms, ensuring comfort and clarity as they settle into their experience.


• Connect with Care:Build meaningful relationships with guests, anticipating and responding to their needs with empathy and attentiveness.


• Collaborate Mindfully:Communicate clearly with other departments to ensure guest requests are fulfilled seamlessly.


• Stay Curious:Maintain a working knowledge of our Spa offerings, Programming Experiences, and daily activities to guide guests with confidence.


• Respond with Compassion:Notify your supervisor promptly of any guest concerns, ensuring every experience is met with care and resolution.


• Contribute Wholeheartedly:Assist fellow colleagues, embrace teamwork, and remain open to other duties as assigned.

We offer excellent benefits:

• Complimentary room nights*


• Unlimited discounted and Friends & Family Room Rates


• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*


• 401K with company match*


• Generous Paid Time Off policy*


• Paid Family Bonding Time and Adoption Assistance*


• Employee Stock Purchase Plan*


• Access to resort facilities including spa services, programs, hiking trails and gym

*Exact benefit package is contingent on status

Qualifications

Who You Are

• You have agenuine desire to serve othersand create memorable, healing experiences.


• You bringrefined communication skills, both verbal and written, and a calm, professional presence.


• You are comfortablestanding and walking for extended periods, and enjoy being outdoors in all seasons.


• You are able tooperate a golf cart safelyand responsibly.


• You thrive in a fast-paced, guest-focused environment, and are flexible to work weekends and holidays.


• Priorcustomer service experienceis preferred, especially in hospitality or wellness settings.

Why Join Us

At Miraval, we offer more than a job—we offer a path to purpose. You’ll be part of a team that values mindfulness, connection, and growth. We provide competitive benefits, wellness programs, and opportunities to learn and evolve in a setting that inspires.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our family is always growing. Want to be in the know?