Guest Ambassador (VB Amphitheater)

NOVA Tastings; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Live Nation Worldwide, Inc. is seeking a Guest Ambassador to enhance the guest experience at our Virginia Beach venue. This role involves providing information, assisting guests, and addressing inquiries to ensure an enjoyable atmosphere.

Qualified candidates will have a High School Diploma and at least 2 years in Guest Service. The position requires excellent communication skills and a proactive approach. Join us in creating memorable experiences for all visitors.

Qualifications

• At least 2 years in Guest Service and communications.
• Excellent verbal, written and interpersonal communication skills.
• Creative thinker and problem solver.

Responsibilities

• Assist guests with needs such as finding their seats.
• Communicate venue information about policies to guests.
• Resolve guest complaints and ensure a pleasant experience.

Skills

Guest Service

Communication

Problem Solving

Teamwork

Education

High School Diploma or equivalent

Job description

The Role

The Guest Ambassador will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.

Job Functions

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greet and finding lost items.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Report maintenance and cleaning issues to the respective department manager.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue. May also distribute advertising flyers.
• Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.

Qualifications

• High School Diploma or equivalent
• At least 2 years in Guest Service and communications
• Creative thinker and problem solver
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.