Guest Services & Ticket Sales Specialist

Paylocity; Coal Valley (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Seven Oaks Recreation is seeking a Guest Services / Ticket Sales Representative for winter seasonal work in the United States. You will greet guests, handle inquiries, and drive ticket and retail sales while supporting reservations and events.

The role requires knowledge of resort operations and a strong focus on guest satisfaction. You will work on a full-time or part-time basis with availability on weekends and holidays, and you will collaborate with multiple departments to ensure a seamless

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, front desk, or cash-handling experience preferred.
• Must successfully pass a pre-employment background check and meet company hiring requirements.

Responsibilities

• Greet guests in a friendly, professional, and welcoming manner.
• Respond to guest inquiries in person, by telephone, and through email in a timely and accurate manner.
• Provide information regarding lift tickets, snow tubing, rental equipment, ski and snowboard school programs, season passes, retail merchandise, group events, and resort activities.
• Assist first-time guests by explaining procedures, offerings, resort amenities, and current conditions.
• Deliver exceptional customer service and help create memorable guest experiences.
• Effectively communicate with guests, supervisors, and team members across all departments.
• Accurately process sales transactions for lift tickets, tubing passes, rental equipment, lessons, retail merchandise, and other resort services.
• Operate point-of-sale (POS) systems and ticketing software efficiently.
• Handle cash, credit card, voucher, and other payment transactions accurately.
• Complete end-of-shift reconciliations, and maintain accurate sales records.
• Complete all required sales documentation and reporting procedures.
• Perform ticketing functions quickly and accurately during high-volume periods.
• Assist with booking, organizing, and coordinating group reservations and special events.
• Maintain knowledge of resort operations to effectively answer questions and direct guests.
• Monitor inventory levels of front office supplies and retail merchandise and notify supervisors when restocking is needed.
• Assist with administrative duties and departmental documentation as assigned.
• Support opening and closing procedures and complete daily operational checklists.
• Work closely with Guest Services, Rentals, Ski & Snowboard School, Lift Operations, and other departments to ensure a seamless guest experience.
• Stay informed of business levels, upcoming events, promotions, and operational updates.
• Maintain a clean, organized, and professional work area, including front desk, ticket windows, retail displays, and guest service areas.
• Demonstrate teamwork and foster a positive, fun, and safe work environment.
• Assist other departments and perform additional duties as assigned.
• Help maintain cleanliness and appearance of guest-facing areas.
• Perform routine cleaning duties, including: Vacuuming and sweeping floors; Wiping tables, counters, and windows; Emptying trash receptacles; Dusting and organizing work areas; Cleaning retail displays; Stocking retail merchandise and supplies.
• Assist with snow removal from entrances, patios, decks, and other guest-access areas as needed.
• Maintain knowledge of resort emergency procedures, policies, and protocols.
• Follow all company safety standards and operating procedures.
• Immediately report guest concerns, incidents, safety hazards, or operational issues to management.

Skills

Customer service

Communication

Cash handling

Teamwork

Multitasking

Problem solving

Education

High school diploma

Tools

POS systems

Ticketing software

Microsoft Word

Excel

Email applications

Job description

Seven Oaks Recreation is seeking a Guest Services / Ticket Sales Representative for winter seasonal work in the United States. You will greet guests, handle inquiries, and drive ticket and retail sales while supporting reservations and events.

The role requires knowledge of resort operations and a strong focus on guest satisfaction. You will work on a full-time or part-time basis with availability on weekends and holidays, and you will collaborate with multiple departments to ensure a seamless