Events Shift Lead Team Member - Paradise Coast Sports Complex

The Sports Facilities Advisory & Management; Naples (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Paradise Coast Sports Complex in Naples, FL seeks an Events Lead to supervise event staff, manage cash handling, and ensure a high level of guest service during events. This part-time, non-exempt role reports to the Events Director and requires flexibility for evenings, weekends, and holidays.

Responsibilities include enforcing policies, setting up equipment, coordinating with operations, and maintaining safety standards while delivering a positive experience for participants and spectators.

Qualifications

• Ability to work with a wide variety of ages from preschool through adult
• Flexible work schedule including nights, weekends, and holidays
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented with outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to safety and wellbeing of others

Responsibilities

• Provide courteous and friendly service to all guests and staff
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Setup and take down of equipment
• Ensure correct equipment is available for all games
• Monitor play areas including turf and courts
• Keep supervisor informed of issues and updates
• Respond to incidents, accidents, injuries, and altercations
• Complete and file paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment inventory
• Assist Operations Manager and Coordinators in day-to-day operations, event set and breakdown
• Supervise, manage breaks, and assign duties to event staff during shifts
• Provide customer service and manage complaints, direct to appropriate manager to resolve
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Foster and maintain a positive work environment
• Responsible for key and radio distribution on shift
• Responsible for golf cart and Toro sign in and sign out
• Responsible for opening and closing duties of the facility
• Perform basic mathematical computations, balance drawers, and manage daily income
• Reconcile cash boxes per proper procedure
• Complete special projects, daily assignments, and other duties as directed by management

Skills

Guest service

Communication

Multi-tasking

Teamwork

Safety awareness

Job description

EVENTS LEAD - Paradise Coast Sports Complex

PARA SFM, LLC

LOCATION: Naples, FL

DEPARTMENT: EVENTS

REPORTS TO: EVENTS DIRECTOR

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Paradise Coast Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Naples, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Paradise Coast Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Events Lead supervises staff during events as well as distribute and collect and count money banks and relieve staff for breaks. The team member is expected to provide excellent customer service to all guests and always display a vast amount of knowledge of the facility's programs and offerings. The Events Lead will also be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and staff
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Setup and take down of equipment
• Ensure correct equipment is available for all games
• Monitor play areas including turf and courts
• Keep supervisor informed of issues and updates
• Respond to all incidents, accidents, injuries, and altercations
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment inventory
• Assist Operations Manager and Coordinators in day-to-day operations, event set and breakdown
• Supervise, manage breaks, and assign duties to event staff during shifts
• Provide customer service and manage complaints, direct to appropriate manager to resolve
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Foster and maintain a positive work environment
• Responsible for key and radio distribution on shift
• Responsible for golf cart and Toro sign in and sign out
• Responsible for opening and closing duties of the facility
• Perform basic mathematical computations, balance drawers, and manage daily income
• Reconcile cash boxes per proper procedure
• Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from preschool through adult
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• Will be required to stand for extended periods of time
• Will be required to work indoors and outdoors year-round
• Must be able to work independently in a busy environment
• Must comply with safety and health code standards
• Facility has intermittent noise
• Must wear proper uniform
• Able to run/walk as needed